General Office and Mailroom support

Job Description

Job Description

Position Summary

The General Office & Mailroom Support role serves as a key support position within the office and is often the first point of contact for clients, visitors, vendors, and callers. This role is responsible for maintaining a professional front-desk environment, supporting general office operations, and managing incoming and outgoing mail. The position ensures smooth daily operations through strong organization, communication, and attention to detail.

Key Responsibilities & Duties

Front Desk & Visitor Services

• Greet clients, visitors, and vendors in a professional and courteous manner.
• Operate the security system to open lobby doors for clients and visitors.
• Verify visitor information and notify appropriate staff of arrivals.
• Maintain a clean, organized, and professional reception and lobby area.
• Restock all coffee stations throughout the building daily.
• Maintain a professional appearance and represent the company positively at all times.

General Office Support

• Answer and route incoming phone calls promptly and professionally.
• Take accurate messages and deliver them in a timely manner via Clio and Slack.
• Perform light data entry, document scanning, copying, and filing.
• Assist with administrative tasks, special projects, and departmental support as assigned.
• Monitor office supply levels and restock as needed; notify the Office Manager of supplies requiring reordering.
• Support office meetings, events, and day-to-day operational needs.

Mailroom Operations

• Receive, sort, scan, and distribute incoming mail, packages, and deliveries accurately and timely.
• Prepare outgoing mail, including applying proper postage and creating labels.
• Deliver outgoing mail to the post office up to two times per day, as required.
• Maintain organization, cleanliness, and inventory of mailroom supplies and equipment.
• Track certified mail, special deliveries, and items requiring confirmation or documentation.
• Provide full mailroom coverage during absences or high-volume periods.

Physical & Operational Requirements

• Perform physical tasks including lifting, carrying, and moving items up to 50 pounds.
• Safely transport mail, packages, and office supplies throughout the building.

Compliance & Professionalism

• Follow company policies, security procedures, and confidentiality standards.
• Maintain discretion when handling sensitive or confidential information.
• Represent the organization professionally in all interactions.

Required Skills & Qualifications

• High school diploma or equivalent.
• Prior experience in front desk, office support, or mailroom operations preferred.
• Strong verbal and written communication skills.
• Professional demeanor with a customer-service mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic proficiency with Microsoft Office or Google Workspace.
• Proficiency in Clio and Slack.
• Reliable attendance and punctuality.
• Ability to lift and move up to 50 pounds.

Preferred Skills

• Experience in a legal or professional office environment.
• Familiarity with phone systems and postage equipment.
• Experience using printers, scanners, and other office equipment.

Company DescriptionAbout the Firm
We are a rapidly growing personal injury law firm known for delivering results and advocating for our clients. As we continue to expand, we are seeking a highly skilled and experienced Director of Negotiations to lead our pre-litigation negotiation efforts from our Atlanta office. This senior-level role is ideal for a results-driven legal professional with deep expertise in personal injury and a strong background in management and settlement negotiation.

Company Description

About the Firm\r\nWe are a rapidly growing personal injury law firm known for delivering results and advocating for our clients. As we continue to expand, we are seeking a highly skilled and experienced Director of Negotiations to lead our pre-litigation negotiation efforts from our Atlanta office. This senior-level role is ideal for a results-driven legal professional with deep expertise in personal injury and a strong background in management and settlement negotiation.