Job Description
Job Description
Summary:
- This is clerical work at the entry level, performing a variety of clerical and related support tasks. A position in this class performs functions such as those of a receptionist, file clerk, operator, typist, or similar kinds of work. Work may include the performance of higher-level duties as either a developmental assignment or when filling in for other positions. A position in this class is differentiated from those in related classes by the routine, usually repetitive, and task-oriented nature of the work assigned. A position in this class reports directly to a higher-level clerical, technical, professional or administrative position.
Job Responsibilities:
- Answers telephone and/or receives visitors to office; answers questions about services; tells visitors or callers who can provide the specific service desired; gives directions for such locations; gives telephone numbers, addresses and similar information about public offices; informs office personnel of visitors and/or callers waiting for them; takes messages; may operate radio system to contact individuals.
- Asks basic questions of individuals seeking service; records such information for others' use; may use keyboard to enter and/or secure information from automated data base; assists individuals in completing applications or other forms; types letters, memoranda, and other narrative material from rough draft or taped dictation; types information onto forms; proofs own and others' typing.
- Opens, sorts and distributes incoming mail; sorts files, records and similar material; labels such records; files materials in alphabetical, chronological, numerical or other established file systems; retrieves requested materials from files; signs, date-stamps or otherwise identifies and/or controls records; receives and issues receipts for payments; posts payments and other information to records.
- Operates switchboard; answers calls and connects to individual and/or number requested; keeps current records of telephone numbers; provides telephone numbers for other government offices, long distance numbers, and others available from a variety of sources; answers general questions about County services and government organization; places collect, third party billing and credit card calls; assist employees in placing WATS calls; records toll calls and reconciles with telephone bills; reports interrupted service to appropriate telephone company; pages individuals for telephone calls or to give messages.
- Performs related work as required.
Required Knowledge, Skills & Abilities:
- Basic knowledge of clerical methods and techniques pertaining to filing, receptionist and
similar office procedures. - Basic knowledge of English usage, grammar, spelling and punctuation as used in routine clerical
assignments. - Ability to learn specific clerical processing requirements governing work operation in the
assigned office or organization. - Ability to operate typewriters, copiers, switchboard or other office equipment, if required by
work assignment. - Ability to maintain established filing and other record keeping systems.
- Ability to establish and maintain effective working relationships with associates, officials in
other offices and members of the public.
Acceptable Training & Experience:
- Education equivalent to completion of the twelfth school grade.
- Or any equivalent combination of acceptable training and experience which has provided the
knowledge, skills and abilities cited above.
Background Check:
- Yes