Job Description
Job Description
At W&M Restaurants, we don’t just offer jobs — we create opportunities to thrive in a fun, inclusive, and
community-driven environment. Whether you're starting your career or looking for a flexible role, we’re here to
support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant
workplace culture celebrates your achievements and values your individuality. Plus, we’re proud to give back —
supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys &
Girls Club. Join a team that cares about your success and your community!
$50000 per year - $65000 per year
We Offer the following:
. FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift!
Fast-track your career with our commitment to promote from within — your growth is our priority!
Learn and grow through hands-on training and inspiring mentorship programs.
Be celebrated for your hard work in a culture that values and rewards your contributions.
Enjoy competitive pay that reflects your dedication and performance.
Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and
drive.
Work When We Need You Most – Be ready to workday, mid, and night shifts – your flexibility helps us
shine, and we reward it!
Earn paid time off and recharge, with eligibility based on your location/state and role.
Access to health care coverage to support your well-being and peace of mind.
Employee Assistance Programs (EAP) - Get confidential support for life’s challenges — from mental health
and financial advice to family care and more.
Enjoy amazing perks like discounts on travel, entertainment, fitness, and more — because you deserve it!
Free Uniform Shirts - Look great and feel comfortable with complimentary uniform shirts at no extra cost to
you!
Premium Holiday Pay - Celebrate some of the holidays with paid time off — because your time is valuable,
especially on special days. *Based on location/specific holidays and hours
Restaurant General Manager job responsibilities.
Essential Tasks:
People Development (50%)
Lead with Purpose: Champion a welcoming and inclusive environment for employees and guests and
uphold our employee handbook and model positive behavior every day
Recruit & Onboard Top Talent: Use all available tools to recruit Team Members, Shift Managers, and
Assistant Managers. Conduct engaging new hire orientations and ensure timely completion of onboarding
paperwork.
Train & Develop Future Leaders: Create personalized training plans with clear 90- and 180-day goals. Host
one-on-one development check-ins every 60 days. Collaborate on schedules that support growth while
meeting business needs.
Drive Performance & Recognition: Ensure shift leaders follow deployment charts to maximize team
development. Celebrate achievements in creative and meaningful ways. Conduct annual performance reviews
that reflect growth, goals, and career aspirations.
Resolve & Support: Address employee concerns with professionalism and care. Foster a culture of
accountability, support, and continuous improvement.
Business Operations (30%)
• Drive Operational Success: Analyze financial reports to control costs and implement strategic
improvements that align with company goals.
• Empower Your Team: Train and mentor direct reports to understand and utilize performance metrics,
ensuring every shift meets food and labor targets.
• Champion Standards: Ensure all team members are fully trained and compliant with food safety,
sanitation, and safety regulations.
• Manage Resources: Oversee inventory levels and daily paperwork, including banking, accounting,
labor reports, marketing materials, and HR documentation. Deliver Excellence: Uphold brand standards
for quality, customer experience, and order accuracy across all shifts.
• Lead Production: Supervise food preparation and maintain high standards of consistency and
presentation.
• Audit & Improve: Conduct regular inventory audits, ensuring proper labeling and dating for optimal
food safety and inventory control.
• Collaborate for Growth: Partner bi-monthly with Marketing and HR Directors to develop strategies for
audience engagement and team development.
• Resolve & Report: Communicate effectively with the home office to resolve discrepancies and ensure
smooth operations.
• Adapt & Excel: Take on additional responsibilities as needed, contributing to a dynamic and evolving
workplace.
Customer Satisfaction (20%)
• Create memorable moments: Deliver outstanding service that keeps guests coming back.
• Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism.
• Be a local Leader: Promote the brand through community events and word-of-mouth.
Job Requirements and Essential Functions:
• High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred
• 3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss
responsibility.
• Excellent communication skills.
• Dependable attendance and punctuality are a necessity.
• Able to perform basic business math.
• Basic Microsoft Office skills required.
• Strong analytical and decision-making skills required.
• Must have accessibility to dependable and reliable transportation to complete banking and business
requirements.
• Able to complete required online training and certification modules.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.
• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.