Job Description
Job DescriptionDescription
Sanneh Foundation Mission
The mission of Sanneh is to Empower youth, Improve lives, and Unite communities. Sanneh empowers youth by supporting and promoting educational attainment through in-school and after-school support, improves lives by providing programs that strengthen physical health and social and emotional development, and unite communities by advancing diversity, equity, and community well-being.
Values:
- Building Community
- Caring & Compassion
- Diversity & Inclusion
- Education
- Integrity
- Inspiring Excellence
- Innovation & Leadership
- Fun
- Character Building
Position DescriptionWe are seeking a highly responsible and proactive individual to oversee the daily operations and ensure exceptional service at the Conway Community Center and Sports Dome on Thursday, Friday, Saturday, and Sunday evenings. A typical shift would work from 4pm until close (often 11pm or midnight). This role requires effective communication, strong administrative skills, and a commitment to safety and community engagement.Role and Responsibilities
Operations Leadership & Shift Management
- Facility Oversight: Maintain and manage all day-to-day operations of the Community Center and Sports Dome, ensuring all areas are functional, safe, and ready for public use.
- Manager On Duty (MOD): Serve as the official Manager On Duty until close on Saturdays, and Sundays, assuming full operational leadership for the shift.
- Supervision: Directly supervise and operate the front desk at Conway Park, ensuring efficient workflow and adherence to protocols.
- Compliance: Enforce facility policies, procedures, and user conduct standards, ensuring compliance with all applicable laws and regulations.
Administrative & Financial Management
- Scheduling: Expertly manage all facility reservations, class bookings, court/field rentals, and program registrations using our scheduling software, Activenet.
- Data Accuracy: Perform accurate data entry, maintain updated records for members, program attendance, events, and transactions, and compile facility usage, attendance, and revenue reports.
- Front Desk Duties: Handle general clerical tasks, process participant registrations for activities, answer inquiries about upcoming events, and maintain office supply inventory.
Safety and Emergency Response
- Incident Management: Be fully familiar with and prepared to execute all emergency procedures (e.g., first aid, evacuation protocols).
- Life Support: Apply appropriate resuscitation techniques, administer the AED, and provide First Aid support when necessary.
- Reporting: Promptly and accurately complete detailed reports for all injuries, accidents, and other incidents.
Guest Experience & Facility Standards
- Membership Services: Manage all aspects of membership (registration, updates, inquiries) with a strong focus on customer satisfaction.
- Community Relations: Maintain positive and professional relationships with facility users, stakeholders, and community members.
- Tidiness: Ensure the reception area and front desk are consistently kept clean, organized, and stocked with relevant promotional materials and brochures.
Preferred Education & Qualifications
Equivalent of four (4) years high school experience, basic accounting, and Microsoft Office Suit skills. Some post-
secondary experience or skills trade training is preferred, including 12-18 months’ relevant experience and/or supervisory experience.
Benefits
- 403(b)
- Dental Insurance
- Health Insurance
- Health Savings Account
- Paid Time Off
- Aflac
Physical Demands and other notice
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.