HR Strategy Senior Generalist - Bilingual (English/Spanish)
Job Description
Job Description
Position Summary:
The HR Strategy Senior Generalist plays an important role in aligning human resources practices with the organization’s strategic goals. This position directly supports service excellence by designing and implementing HR strategies that strengthen workforce management, enhance employee engagement, and optimize service delivery. Core responsibilities span key HR functions including recruitment, benefits administration, scheduling support, employee relations, compliance, training, and labor cost oversight. The ideal candidate is a well-rounded HR professional with a strong blend of technical expertise, practical experience, and interpersonal effectiveness. They will play a central role in managing our workforce and upholding a positive, compliant, and solutions-driven environment, particularly within a labor-intensive industry.
Key Responsibilities:
Strategic HR Alignment:
• Partner with leadership to understand business goals and align HR strategy to support field operations and customer service excellence.
• Develop and implement scalable HR processes that streamline hiring, onboarding, scheduling, and compliance across multiple sites.
Compensation & Benefits Administration:
• Manage labor-related systems, including timekeeping, scheduling, and weekly payroll inputs.
• Administer benefits programs such as health insurance, PTO, and retirement plans; provide support to field employees in understanding offerings.
Workforce Data & Reporting:
• Analyze employee data such as labor costs, overtime, retention, and absenteeism to inform workforce planning.
• Prepare labor budget reports and KPIs for leadership and field managers.
Supervision & HR Support:
• Oversee day-to-day HR activities, providing direction and support to any HR support staff.
• Deliver timely performance feedback, coaching, and development plans.
Recruitment & Onboarding:
• Collaborate with operations managers to identify staffing needs across client sites.
• Oversee recruiting efforts, including sourcing, screening, interviewing, and hiring hourly cleaning staff and supervisors.
• Ensure consistent and compliant onboarding of new employees, including orientation and training.
Performance Management:
• Facilitate regular performance review cycles for both field and office-based employees.
• Manage progressive discipline and terminations in compliance with company policy and labor laws.
Training & Development:
• Work with managers to identify training needs, especially related to safety, cleaning protocols, customer service, and supervisory skills.
• Coordinate and track required trainings, including compliance and safety certifications.
Employee Relations & Culture:
• Provide guidance on employee relations issues such as attendance, grievances, and conflict resolution.
• Foster a respectful, inclusive, collaborative and safety-first workplace culture across all levels and job sites.
• Support efforts to improve employee satisfaction and retention.
Compliance & Policy:
• Monitor and ensure compliance with federal, state, and local labor regulations.
• Maintain and update employee handbooks, policies, and procedures; deliver compliance training as needed.
• Partner with legal counsel when handling complex compliance or legal matters.
Change Management & Process Improvement:
• Support change initiatives such as new system rollouts, acquisitions, or restructuring.
• Continuously assess and improve HR procedures to support growth, efficiency, and consistency across locations.
Other Duties:
• Perform additional responsibilities as assigned.
Required Skills & Abilities:
• Strong understanding of hourly field workforce dynamics and labor cost management.
• Excellent communication and interpersonal skills to work with diverse employee populations.
• Effective organizational and time management abilities.
• Proficient in Microsoft Office Suite and experienced with HRIS or workforce scheduling systems.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to travel locally as needed to visit job sites or meet with field teams.
• Bilingual (English/Spanish) required due to workforce needs.
Education and Experience:
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• At least 3 years of progressive HR experience, preferably in janitorial, facility services, or a similar labor-intensive industry.
• Knowledge of employment laws, wage and hour compliance, and safety regulations.
• SHRM-CP or SHRM-SCP certification is a plus.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional site visits to operational locations, which may require walking or standing for extended periods.
• Must be able to lift up to 15 pounds occasionally.
Company DescriptionDirect Clean Services Solutions provides comprehensive commercial cleaning and facility maintenance services to property owners and tenants throughout the New York-New Jersey-Connecticut region. We put innovation to work for our clients in a multitude of ways, including not only the use of sustainable products and best-practices cleaning methods, but also state-of-the-art technology that makes working with us truly easy and very efficient. As a result of Direct Clean Services Solutions holistic, proactive approach, our clients enjoy cleaner, healthier properties that are better positioned to retain their value over the long term.
Company Description
Direct Clean Services Solutions provides comprehensive commercial cleaning and facility maintenance services to property owners and tenants throughout the New York-New Jersey-Connecticut region. We put innovation to work for our clients in a multitude of ways, including not only the use of sustainable products and best-practices cleaning methods, but also state-of-the-art technology that makes working with us truly easy and very efficient. As a result of Direct Clean Services Solutions holistic, proactive approach, our clients enjoy cleaner, healthier properties that are better positioned to retain their value over the long term.