Certified Medical Assistant / Patient Support Specialist

Job Description

Job DescriptionAbout Ways2Well:At Ways2Well, we’re revolutionizing healthcare by providing personalized, patient-focused care that empowers individuals to take charge of their health. As part of our team, you’ll be making a real difference in patients’ lives by guiding them through their healthcare journey with compassion, efficiency, and expertise.
Job Summary:We are seeking a Certified Medical Assistant (CMA) to join our remote healthcare team as a Digital Patient Support Specialist. In this dual role, you will combine your clinical knowledge with exceptional customer service skills to ensure that patients receive seamless, compassionate, and efficient support throughout their healthcare journey.
You will serve as the first point of contact for patients—assisting with scheduling, addressing questions, reviewing lab results, ordering labs, and facilitating communication between patients and providers. This role is ideal for someone with both medical assisting experience and call center or patient communication experience, who thrives in a fast-paced, patient-centered environment.Key Responsibilities:

• Provide outstanding digital and phone-based support to patients with empathy, professionalism, and accuracy
• Guide patients through their healthcare journey, ensuring clear understanding of treatment plans, lab work, and next steps
• Review and interpret lab results under provider guidance and order lab work as directed
• Communicate with patients to gather medical history, discuss lab results, and explain next steps or potential therapies
• Schedule and coordinate telehealth appointments, follow-ups, and lab draws
• Maintain accurate and thorough documentation within the Electronic Health Record (EHR) system
• Serve as a liaison between patients and healthcare providers to ensure timely communication and care continuity
• Identify, prioritize, and escalate urgent or complex patient concerns to appropriate clinical staff
• Support patient education by providing information about available therapies and health optimization options
• Uphold all confidentiality, compliance, and HIPAA standards
• Meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Collaborate with teammates through digital tools such as Microsoft Teams to ensure efficient workflow and communication

Qualifications:

• Certified Medical Assistant (CMA) – required
• 3 years of experience in a healthcare environment
• Strong understanding of medical terminology, lab testing, and treatment workflows
• Exceptional written and verbal communication skills—clear, professional, and compassionate
• Proficient in EHR systems, telehealth platforms, and Microsoft Teams
• Ability to collaborate within a fast-paced, team-driven environment that demands flexibility, and the ability to manage multiple responsibilities in a changing workflow
• Highly flexible and team-oriented, with the ability to adapt to changing needs and priorities
• Compassionate, patient-focused approach with a commitment to quality care
• Ability to work independently and adapt to evolving technologies and processes

Why Join Us?Be part of a mission-driven company making a real impact on patient careCollaborative and supportive team environmentOpportunities for professional growth and developmentCompetitive salary and benefits package

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.