Customer Relations Representative - State Farm Agent Team Member
Job Description
Job DescriptionBenefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Ive been an agent since February 2025, and our growing team of four includes two sales members, one service member, and myself. We offer a flexible schedule and 15 PTO days per year to support a healthy work-life balance.
Were proud members of the local Chamber of Commerce and sponsors of McCormick High School, and we make it a priority to stay active in the community. Being in a small town gives us the unique advantage of easily connecting with people, spreading our name, and making a positive impact through sponsorships and local events.
Our culture is fun but focused. We cut up with each other, share our lives, and enjoy weekly agency-paid team lunches every Wednesdaybut when its time to work, were serious about meeting both individual and team goals. Its an environment that blends camaraderie with accountability, making it a great place for someone who thrives in a close-knit, goal-driven team.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Seth Kelley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.