Job Description
Job DescriptionFury Motors is seeking a dedicated Service Manager to oversee all aspects of our automotive service department. The ideal candidate will possess strong leadership skills, excellent communication skills and have a passion for delivering exceptional customer service. Must exhibit and have a successful track record in obtaining world class CSI & NPS scores. Have the ability to train, coach and mentor all positions in the Service Department to be successful and exceed KPI's. Must be experienced and have the ability to hold all Service Department Employees accountable for performance and outputs. What We Offer:
- Health insurance
- Dental insurance
- Basic Life
- Voluntary life insurance
- Short term disability
- Long term disability
- PTO
- 401K matching
Responsibilities
- Assist customers in servicing, repairing and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals, forecasts and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
Qualifications
- A minimum of 3 years of experience as a service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
At Fury, we are passionate about the automotive industry and focus our business towards the needs of our drivers. We got our start in 1963 when we first opened our doors as a small family business. Over 50 years later, we are still family-owned and operated and remain dedicated to offering world-class car service and selection. We carry new and pre-owned vehicles and offer a variety of services including financing and auto repair and maintenance. We are proud to make Fury Motors a one-stop-shop for all things automotive in the Twin Cities Metro.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.