Customer Service Representative (CSR)
Job Description
Job DescriptionDescription:
WHO WE ARE
SWAT Mosquito Systems is an innovative leader in providing premium mosquito control systems that are custom designed and professionally installed.?Our Florida-based company is rapidly growing and expanding across Southeast Florida as part of the Super Home Services portfolio.?We focus on providing quality training to our employees and technicians, which allows our customers to receive the safest and highest level of service.
WHAT YOU’LL DO
As a Customer Service Representative, you will serve as the first point of contact for any of our internal or external customers. This individual will work onsite and is responsible for answering phones, scheduling and confirming appointments, data entry, and general administrative office duties.
Day-to-Day Responsibilities:
· Manage a high volume of calls, emails, voicemails, and web requests.
· Maintain a high level of knowledge of our services to help meet the needs of our customers.
· Schedule appointments for technicians and the sales department as requested by customers.
· Provide information to prospects and initiate new services.
· Enter service-related notes in system software.
· Provide assistance to the sales department.
WHAT WE’RE LOOKING FOR
Must Haves:
· High school diploma or GED
· Customer service experience
· Strong verbal and written communication skills in English and Spanish
· Working knowledge of Microsoft Office Suite
· Basic/entry level understanding of computers
Nice-to-Haves:
· Experience with PestPac
WHY YOU’LL LIKE WORKING HERE
· Competitive compensation package
· Medical, dental, and vision plans
· Corporate training
· Paid Time Off (PTO)
· Paid holidays
WORKING CONDITIONS
· Much of this work is done in an indoor location.
· Extended periods of working at a computer.
· Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
MORE ABOUT US
SWAT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Requirements:
Must Haves:
· High school diploma or GED
· Customer service experience
· Strong verbal and written communication skills in English and Spanish
· Working knowledge of Microsoft Office Suite
· Basic/entry level understanding of computers
Nice-to-Haves:
· Experience with PestPac
WHY YOU’LL LIKE WORKING HERE
· Competitive compensation package
· Medical, dental, and vision plans
· Corporate training
· Paid Time Off (PTO)
· Paid holidays
WORKING CONDITIONS
· Much of this work is done in an indoor location.
· Extended periods of working at a computer.
· Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
MORE ABOUT US
SWAT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws