Job Description
Job DescriptionWe are looking for a Dispatcher to support daily operations in San Leandro, California. This is a Contract position for someone who can balance administrative coordination, customer communication, and driver support in a fast-paced setting. The ideal candidate brings strong organizational skills, sound judgment, and the ability to keep accurate operational records while helping routes and service activities run smoothly.
Responsibilities:
• Coordinate daily communication between drivers, customers, and the operations team to help service activities stay on schedule.
• Provide administrative support for operational workflows, including organizing documents, updating records, and handling routine clerical tasks.
• Use knowledge of the service area to guide drivers efficiently and help resolve routing or site-related questions.
• Respond promptly to customer and driver inquiries, addressing service concerns and escalating issues when needed.
• Maintain operational documentation such as maintenance records, route information, and billing-related paperwork with accuracy.
• Issue, gather, and review route sheets to support correct invoicing and productivity tracking.
• Assist with preparing recurring and as-needed reports for operational review and department needs.
• Support cross-functional tasks with teams such as customer service and help cover department opening, closing, or staffing gaps as required.• High school diploma or GED required.
• Strong written and verbal communication skills, with the ability to provide detail-oriented customer support.
• Ability to work effectively with a team while managing multiple priorities in a fast-paced environment.
• Detail-oriented, dependable, and organized, with solid time management skills.
• Basic computer proficiency, including Microsoft Word, Excel, internet-based tools, and job-related software.
• Fluent English reading, writing, and speaking skills.
• Previous office, dispatch, or operations experience preferred.
• Experience in logistics, transportation, or the waste industry is a plus.