Job Description
Deliver exceptional customer service by managing orders, shipments, and inquiries with accuracy and care. Act as a customer advocate to ensure satisfaction through proactive communication, problem-solving, and collaboration with internal teams.
Key Responsibilities:
- Process sales orders and manage custom stock programs to ensure on-time delivery.
- Maintain positive relationships with customers, sales, and suppliers.
- Analyze inventory reports to optimize stock levels and prevent shortages or aged inventory.
- Coordinate freight consolidation and handle returns or adjustments promptly.
- Support continuous improvement through training, best practice sharing, and cross-functional teamwork.
Qualifications:
- 2+ years of customer service experience (industry experience preferred).
- Strong communication, organization, and multitasking skills.
- Proficient in Microsoft Office Suite.
Full-time, hourly employee non-exempt