Job Description
Job Description
Keller USA, Inc.is seeking a qualified and motivated Customer Service Representative to join our sales team.
We are looking for an outgoing and creative individual who is solution orientated, has excellent organizational, communication and problem-solving skills and comfortable working in a fast-paced environment with varying tasks. In addition, the selected candidate will have the proven ability to accomplish tasks with the highest standards of ethics.
· Interact directly with OEM customers to provide responses to sales and service inquiries with quotations on Keller USA products and services or direction to technical support
· Accomplishes sales and customer service objectives by planning, scheduling, and communicating with external customer and internal Keller USA and Keller Lufttechnik personnel
· Create Price List Quoting, Sales Quotations and Proposals
· Process customer PO in QB Enterprise order process
· Support product forecast inventory with CS Supervisor and VP Sales & Operations
· Follow up with customers to ensure high-level satisfaction with existing PO’s and determine future requirements
· CSR PO placement with KL
· CSR Customer Database and Server function
· CSR Logistics activity for container and customer shipments
· Support KL Procurement and Logistics Process
· Answer telephone, take messages and forward calls
· Support Special Project Assignments in Sales
. Support Marketing processes as needed
SKILLS:
Expertise in MS Windows Operating System; MS Office Suite Proficiency including Outlook, Word, Excel, PowerPoint and Database, Experience with Order Process System – QuickBooks Enterprise preferred, Interest in helping and working with customers, Excellent communication skills and ability to work well in a team, German Language skills are helpful but not required.
Company DescriptionKeller USA, Inc. is a subsidiary of Keller Lufttechnik, GmbH & Co., KG, an international filtration technology company specializing in the capture and separation of a variety of air pollutants, as well as the reduction of emissions in industrial applications.
Company Description
Keller USA, Inc. is a subsidiary of Keller Lufttechnik, GmbH & Co., KG, an international filtration technology company specializing in the capture and separation of a variety of air pollutants, as well as the reduction of emissions in industrial applications.