Job Description
Job Description
Office Manager
Analytical Forensic Associates
Location: 3100 Five Forks Trickum Road, Suite 104, Lilburn, GA 30047
Position Type: Full-time (M-F, 8:30 to 4:30)
Work Arrangement: On-site
Reports To: Laboratory Director / Principal
Application Materials: Resume and brief cover letter
About Analytical Forensic Associates
Analytical Forensic Associates is the largest forensic laboratory supporting fire investigations through specialized analytical testing, including ignitable liquid residue (fire debris) analysis and related chemical examinations.
Position Summary
The Office Manager oversees day-to-day administrative and office operations to ensure smooth, responsive client experience and strong internal coordination across case intake, controlled documentation, shipping and logistics. This role is critical to maintaining organized workflows, professional communications, and accurate records in a forensic laboratory environment.
Key Responsibilities
Front office and client coordination
- Serve as the primary point of contact for incoming calls and email inquiries; route requests appropriately and maintain timely follow-up.
- Coordinate case intake communications, status updates, and administrative document flow to support on-time reporting.
- Maintain professional, clear communications with fire investigators, insurers, attorneys, vendors, and other stakeholders.
- Acts as an individual contributor using independent discretion and judgment.
Case documentation and records
- Manage administrative case files, ensuring required submission documentation is complete and appropriately filed.
- Maintain controlled forms, templates, and office procedures; ensure clean filing practices. Support record retention and retrieval consistent with laboratory needs and confidentiality expectations.
Shipping, evidence supplies, and logistics
- Coordinate evidence supply requests from clients; maintain inventory of packaging and office supplies.
- Prepare outbound shipments; manage carrier coordination, tracking, and delivery confirmation.
- Receive non-evidence deliveries and route items to the appropriate internal stakeholders.
Office operations
- Manage office vendors and service providers (equipment, facilities, and IT support coordination as applicable).
- Maintain organized records for purchases, vendor invoices, and related documentation.
Quality mindset in a laboratory environment
- Ability to effectively communicate orally and in writing (i.e., experience in reviewing technical reports).
- Support audit readiness by maintaining orderly administrative records and consistent office processes.
- Identify opportunities to improve administrative workflows, templates, and tracking logs to reduce rework and improve turnaround.
Required Qualifications
- 3+ years of experience in office management, administrative management, or operations coordination role.
- Strong proficiency with Microsoft Office (Word, Excel, Outlook, and calendar tools).
- Demonstrated ability to work independently while managing multiple priorities with accuracy, discretion, and professionalism.
- Excellent written and verbal communication skills; professional phone presence.
- High attention to detail; strong organizational and time management skills, and dependable follow-through.
- Ability to multitask in a fast-paced environment.
- Physical ability to lift boxes and assemble supplies for customers.
- Must be able to pass a security background investigation and drug test.
Preferred Qualifications
- Experience in a regulated, technical, legal, medical, or laboratory setting where documentation accuracy is critical.
- Familiarity with quality systems and controlled documentation (ISO-style environments a plus).
- Experience managing shipping workflows (labels, tracking, packing, receiving).
Compensation and Benefits
Competitive compensation commensurate with experience. Benefits package details will be provided during the interview process.
How to Apply
Submit a resume and a brief cover letter outlining relevant office management experience and interest in supporting a forensic laboratory environment. Applicants may be asked to complete a skills screening (e.g., Excel and organizational skills) and to provide professional references.
Equal Opportunity Statement
Analytical Forensic Associates is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.