Job Description
Job Description
Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Service Specialist to work at a leading manufacturer of multidimensional metrology solutions in Maple Grove, MN. We’re here every step of the way to help you and your career be the best it can be.
Why you should apply to be a Customer Service Specialist:
• Work schedule: 7am-4pm or 8am-5pm
• Pay range: $24.00 - $28.00/hour
• Long-term contract, six months plus
• Enjoy a collaborative work environment that values teamwork and communication.
• Benefit from opportunities for professional growth and development within a dynamic industry.
What’s a typical day as a Customer Service Specialist? You’ll be:
• Engaging in proactive customer support as the main point of contact for customers purchasing new/pre-owned systems, ensuring seamless order processing from order receipt to delivery to installation.
• Collaborating cross-functionally with various departments to facilitate flawless order management.
• Maintaining regular communication with customers, project managers, and others to keep them informed about order status, assisting with any issues, and ensuring all pre and post-delivery processes are completed.
• Responsible for working with Production, Planning, Purchasing departments, and affiliates to determine product availability and communicate to customers as required.
• Coordinating delivery requests with the Warehouse team. Ensuring order dates are meticulously maintained according to standard operating procedures.
• Coordinating customer pick-ups/deliveries.
• Responsible for assisting customers with freight damage claims and machine and product returns.
• Performing Financial and Quality Audit Compliance. Basic understanding of Legal Control and Denied Parties.
• Creating down payment, progress payment, and/or proforma invoices
• Maintaining open and closed customer order files.
• Providing backup support for all other order types and customer RFQs for small parts and accessories.
• Informing the Supervisor and/or Manager of important developments, potential problems, and information necessary for effective management.
• Supporting Supervisor and/or Manager as necessary with other tasks including but not limited to: producing reports, analysis, and review of orders, special projects, process improvement initiatives, providing backup to other Customer Care areas, and other duties as directed or assigned.
• Additional responsibilities may include acting as department contact, covering meetings, answering questions, and supporting team members in the Supervisor or Manager’s absence.
This job might be an outstanding fit if you:
• 1-3 years of experience in order entry and management, customer service
• Have SAP, Sharepoint, CRM experience
• Are proficient in Microsoft Office (Word and Excel required; Visio and PowerPoint are helpful) and possess strong written and verbal communication skills.
• Demonstrate excellent attention to detail, time management, problem-solving abilities, and self-motivation.
• Have a strong, professional customer service orientation
• Are able to effectively communicate with multiple internal departments, as well as externally with sales/distributors/ customers
Company DescriptionKelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.
Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Company Description
Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.