Customer Service Representative

Job Description

Job DescriptionSalary:

Are you ready to join an enthusiastic team of professionals working to support community pharmacies across the country? Associated Pharmacies, Inc. (API) is the distribution subsidiary of American Associated Pharmacies (AAP), one of the largest independent pharmacy cooperatives in the U.S. Along with AAP, API supports thousands of independent pharmacies nationwide, helping them thrive in a competitive healthcare market.

API is seeking a motivated Customer Service Representative to join our team. The right candidate will enjoy engaging with people, providing exceptional support and taking a proactive approach to solving customer challenges. Strong communication skills, a positive attitude and a passion for helping others are key to success in this role.

Position: Customer Service Representative - Full-time (Normal work schedule Mon-Fri, 12 to 9 p.m., onsite only)

Reports To: Account Services Manager

Responsibilities:

• Handle inbound and outbound calls with customers.
• Respond to inquiries regarding pricing, shipping details, delays and related issues.
• Resolve customer concerns and complaints in a timely manner.
• Process orders received through multiple channels.
• Manage paperwork related to warehouse accounts and programs.
• Coordinate with warehouse and management teams to track or expedite missing or delayed shipments.
• Prepare and maintain various reports.
• Perform additional duties as assigned.

Qualifications:

• Previous customer service experience preferred
• Must have excellent computer skills
• Must be organized and have the ability to multi-task in a fast-paced environment.
• Ability to remain calm under pressure and when dealing with difficult situations
• Ability to communicate effectively both verbally and in writing
• Must have a good speaking voice and use proper grammar
• Working knowledge of Word, Excel and Access software
• Demonstrated troubleshooting and problem-solving skills
• Basic clerical skills

Full-time Benefits:

• Health, dental and vision insurance
• Telemedicine
• Group life and long-term disability insurance
• Voluntary life and short-term disability insurance
• 401k Plan
• Paid personaland vacation leave
• Paidholidays
• EAP (Employee Assistance Program)

This job description is not intended to cover every detail of the role. API may revise or update duties as needed. API is an Equal Opportunity Employer.

Please note: Submitting an online application serves as a preliminary step in the hiring process. Candidates may be asked to complete a full application and additional pre-employment screenings at our office before receiving an offer of employment.