Job Description
Job DescriptionWho We Are:
CRDN is the leading expert in textile, contents, and electronic restoration services. We offer a formalized restoration solution for clothing and textiles affected by smoke, odor, soot, mildew and water. Our teams proudly serve as part of the emergency response teams, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster.
What We Are Seeking
We are looking for a high-performing AR Collections Specialist who knows how to drive results, own the collections process, and reduce outstanding A/R quickly and professionally. This role is ideal for someone who thrives in a fast-paced environment, takes initiative, and is confident communicating with customers and insurance adjusters.
Responsibilities
- Monitor accounts receivable and flag overdue balances
- Follow up with insurance adjusters, customers, and contractors to secure timely payments
- Draft and send professional collection letters when necessary
- Record all communication and collection activity accurately in company systems
- Post and track payments promptly to ensure financial records remain current
- Escalate aging accounts (120+days) nearing royalty deadlines to supervisors
- Maintain a calendar of storage deadlines and coordinate corresponding deliveries
- Communicate payment status and job progress confidently and professionally with internal teams and external contacts
- Document collection-related activity through email correspondence, internal system notes, and XactAnalysis updates
- Compile and deliver weekly A/R status reports to management
- Collaborate with production and billing teams to resolve issues impacting collections
- Assist with resolving customer billing concerns by applying problem-solving skills and understanding of restoration workflows
What You Need
- Experience in a high-volume or multi-location service environment
- Direct experience working with insurance adjusters and insurance companies (required)
- 5+ years Billing experience (required)
- Strong understanding of service-based billing and claims-driven receivables
- Excellent communication and negotiation skills
- Proficient in Excel
- Ability to multitask, prioritize, and meet deadlines under pressure
- QBO experience preferred
Why Join Us
- Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
- Opportunities for career growth and professional development.
- Being part of a mission-driven team dedicated to helping people restore what matters most.