Job Description
Job DescriptionSalary:
We are a privately owned, family-operated wood mulch manufacturing company seeking a highly organized, hands-on Logistics & Customer Service Manager to oversee daily shipping operations, fleet coordination, and customer relations. This leadership role bridges production, transportation, and customer satisfaction to ensure on-time deliveries and exceptional service.
This is a leadership role for someone who thrives in a fast-paced, blue-collar environment and takes pride in building efficient systems, developing teams, and delivering consistent, high-quality products.
The ideal candidate thrives in a fast-paced, operations-driven environment and is comfortable balancing logistics planning with direct customer communication.
Key Responsibilities:
- Coordinate daily dispatch and routing for a fleet of trucks statewide
- Schedule deliveries in alignment with production output and customer deadlines
- Monitor driver performance, DOT compliance, and safety standards
- Optimize routes and freight efficiency to control fuel and operational costs
- Serve as the primary point of contact for key accounts and bulk customers
- Manage order entry, delivery scheduling, and issue resolution
- Maintain strong relationships between customers and vendors.
- Handle customer concerns promptly and professionally
- Ensure accurate billing and communication between sales, production, and accounting
- Work closely with plant management to align manufacturing output with shipping schedules
- Monitor inventory levels to meet delivery demands
- Improve processes for efficiency, accuracy, and customer satisfaction
- Develop and implement logistics KPIs and performance metrics
- Supervise dispatch personnel and customer service staff (if applicable)
- Manage the team of company drivers and coordinate 3rd party transport services
- Foster a positive, team-oriented culture consistent with family-owned values
- Train and mentor team members in trucking, logistics, and customer service best practices
Qualifications:
- 5+ years of experience in logistics, transportation management, or supply chain operations
- Experience managing fleet operations (preferably 10+ trucks)
- Strong management experience with leading a team of drivers
- Strong customer service and account management background
- Knowledge of DOT regulations and transportation compliance
- Experience in manufacturing, construction materials, agriculture, or similar industries preferred
- Proficiency in dispatch software and Microsoft Office
- Excellent communication, organizational, and problem-solving skills
- Ability to work extended hours during peak seasonal demand
What We Offer
- Competitive salary based on experience
- Performance-based incentives
- Health benefits (if applicable)
- Paid time off
- Stable, year-round employment
- Opportunity to grow with a respected, family-owned company
- A leadership role with direct impact on company success
Why Join Us?
You wont be just another employee youll be part of a tight-knit team where your leadership directly affects customer satisfaction, operational efficiency, and company growth. We value hard work, integrity, and long-term commitment.
If youre ready to lead in a growing, family-owned manufacturing company, wed love to hear from you. Apply by submitting your resume and a brief summary of your experience in Logistics and Customer Service.