Supply Chain Operations Manager Import, NVOCC/Freight Forwarding FL

Job Description

Job Description

Position Summary

We are seeking an experienced Supply Chain Operations Manager with a strong background in NVOCC and freight forwarding operations. This role will oversee daily import and export operations (air and ocean), ensure operational efficiency, maintain compliance, and lead a high-performing operations team.

The ideal candidate must be highly proficient in CargoWise, bilingual in Spanish, and experienced in managing both operational workflows and office administration within a logistics environment.

Key Responsibilities

Operations Management

• Oversee full-cycle import and export operations (Air & Ocean)
• Manage NVOCC documentation including HBL, MBL, AMS, ISF, AES filings
• Ensure compliance with U.S. Customs regulations and international trade requirements
• Monitor shipment milestones, carrier performance, and service levels
• Resolve operational issues proactively and maintain strong client satisfaction
• Coordinate with overseas agents, carriers, truckers, and warehouse partners

Leadership & Office Management

• Supervise and mentor operations staff
• Establish and improve SOPs to enhance efficiency and reduce errors
• Manage workload distribution and ensure deadlines are met
• Collaborate with Sales and Accounting departments for smooth workflow
• Oversee KPI tracking and operational reporting

System & Process Control

• Utilize CargoWise for shipment processing, billing coordination, tracking, and reporting
• Maintain accurate shipment data and documentation
• Optimize system usage to improve operational performance

Qualifications

• Minimum 5+ years of experience in Freight Forwarding / NVOCC operations
• 2+ years in a supervisory or management role
• Strong working knowledge of import/export regulations (Air & Ocean)
• Proficiency in CargoWise system (required)
• Experience handling full documentation cycle
• Bilingual: English & Spanish (required)
• Strong leadership and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Experience managing both operations and office administration
• Strong understanding of compliance and risk management (Bonded cargo, TSA requirements)
• Established network with carriers and overseas agents