Job Description
Job Description
Now Hiring – Lead Print/Copy Office Services Associate (Houston, TX 77002)
Interviews Being Conducted Immediately
We are seeking a corporate-polished, tech-savvy Lead Print and Copy Office Services Associate to join our dynamic corporate client office, a global investment banking firm located in downtown Houston. This role is ideal for a self-motivated leader who thrives in a fast-paced, service-driven environment. You will manage all aspects of on-site reprographics services while providing direct support to high-level financial professionals.
The Lead Associate is responsible for overseeing a small team of two associates, including overnight and weekend shifts. While this role’s primary schedule is Monday through Friday, 7:00 AM to 4:00 PM, it also includes supervisory accountability for ensuring 24/7 print operations coverage, managing seamless shift handoffs, and team coordination.
- Job Title: Lead Print & Copy Office Services Associate
- Location: Houston, TX 77002
- Client Site: Prestige Investment Banking Firm
- Pay Range: $26.00-$27.30 per hour (based on experience)
- Schedule: Monday – Friday, 7:00 AM – 4:00 PM (Flexibility Required to Oversee 24/7 Operation)
Key Responsibilities:
- Supervise and coordinate all reprographics operations, ensuring alignment with clients' protocols and service standards.
- Serve as a working lead, actively producing print jobs during the core shift (7:00 AM – 4:00 PM) while overseeing andcoordinating operations across two additional shifts to ensure continuous 24/7 coverage.
- Manage shift schedules, team communication, and task delegation for overnight/weekend associates.
- Process high-volume print, copy, scan, and binding requests from start to finish with consistent attention to quality and detail.
- Respond promptly to service requests, both scheduled and urgent, via email, phone, WebCRD, or in person.
- Ensure all jobs meet quality standards and client deadlines; renegotiate timelines when necessary.
- Maintain supplies, perform first-level troubleshooting, and coordinate equipment maintenance with vendors.
- Oversee secure handling of sensitive documents, including shredding and proper disposal.
- Deliver completed jobs in coordination with the requestor or designee.
- Train team members on hardware/software use and maintain daily logs and performance documentation.
- Update and maintain electronic and bound copy of Operations Playbook
Required Qualifications:
- 3+ years of experience in high-volume print/copy/reprographics services, preferably in a corporate or legal setting.
- Proven leadership skills with experience managing a team and coordinating multiple shifts.
- Excellent communication skills—both written and verbal—with a strong client service orientation.
- Strong technical skills and comfort in navigating digital print platforms and job management tools (e.g., WebCRD).
- Professional demeanor, reliable, and approachable, with a high attention to detail.
- Ability to lift to 50 lbs. and perform physical tasks.
- A valid driver’s license is required.
- Experience in a high-end corporate or financial services environment is preferred.
Why Join Us?
You’ll play a key role in supporting a global investment bank with critical document production needs. This is a leadership opportunity to deliver exceptional service in a high-performance setting where your professionalism and initiative will be valued.
Note: Job functions and responsibilities may change as determined by management or Forrest Solutions. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Company DescriptionForrest Solutions has been a privately owned company for 48 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.
Company Description
Forrest Solutions has been a privately owned company for 48 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.