Medical Receptionist
Job Description
Job DescriptionJob SummaryWe are seeking a Medical Receptionist to manage our busy front desk family medicine practice on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Receptionist, you will be the first point of contact for our company. Our Medical Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. To be successful as a Medical Receptionist, you should have a pleasant personality, be able to handle difficult situations and work under pressure as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Front Desk Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
- Greet patients and guests who walk through the door
- Ascertain their needs and get them checked in and checked out
- Insurance Eligibility
- Answer the phone and schedule appointments or answer patient questions
- Maintain comprehensive medical records, as needed
- Collecting payments and payment reconciliation at the end of the day
- Outreach for past due appointment scheduling
- Verifying patient demographics are accurate and up to date in eclinical emr
- Taking phone messages and sending to the appropriate staff
- Listening to the voicemails and checking office emails
- Scanning and faxing documents
- Responsible for the Document Fax inbox that is to be done daily
- Providing letters upon request
Qualifications
- Must be Bilingual in English and Spanish
- Strong customer service skills
- Excellent organizational skills
- Attention to detail
- Familiarity with basic computer programs, such as the Microsoft Office
- Previous medical office experience desired
- Familiarity with Medical terminology
- Prior emr experience
- Prior use of insurance portals