Job Description
Job Description
Care Coordinator & Liaison (Scheduler • Physician Liaison • Compliance Officer) — Hybrid (PM Anchor)
Part-time • Hybrid (Washington, DC + Remote blocks) • W-2 • ~18 hrs/week (PM/early‐evening anchor; monthly Saturday clinic rotation) • Compensation: $18–$27/hour (commensurate with experience)
We are a boutique psychiatry practice in downtown Washington, DC. Our Serenity Concierge Desk/Suite ensures patients and partners feel welcomed, informed, and supported. Help patients access care and nurture referral relationships in a calm, patient-centered setting.
Key Responsibilities
- Day‐of coordination with external clinicians/clinics; manage warm hand‐offs and information exchange (consents/ROIs).
- Continuity scheduling: confirmations, re‐engagement, reschedules/cancellations in SimplePractice.
- Registration & eligibility verification; ensure complete charts ahead of visits.
- Compliance support: internal audits, policy updates, license/CE tracking, payer credentialing assistance.
- End‐of‐day readiness: next‐day schedules verified, forms complete, reminders sent
Cross‐Training (All Team Members)
- Insurance verification
- SimplePractice registration
- Scheduling/phones
- Basic billing support (copays, posting, prep)
- Compliance/credentialing assistance
Qualifications
- 1+ year medical/behavioral‐health office experience (psychiatry preferred) OR strong customer‐facing ops background.
- Proficiency with SimplePractice (or similar EHR) and Google Workspace.
- Warm communicator, highly organized, privacy‐minded.
- Able to work reliably on‐site in DC and build rapport with external partners.
Success in 90 Days
- ≥95% of new patients registered & verified ≥48 hours pre‐visit
- Live answer rate ≥90% during coverage blocks
- 10+ referral partner touchpoints established in 90 days
How to Apply
Apply directly via Ziprecruiter — Subject: “Care Coordinator & Liaison — PM Anchor”. Include a resume + a brief note on an access improvement you led.
Job Type: Part-time
Benefits:
- Paid sick time
- Paid training
Education:
- Bachelor's (Required)
Ability to Commute:
- Washington, DC 20005 (Required)
Work Location: Hybrid remote in Washington, DC 20005