Job Description
Job Description
We’re seeking a compassionate and detail-oriented Patient Care Coordinator to support a high-end dermatology practice focused on medical, cosmetic, and surgical skin care. This front-facing role is perfect for someone who thrives in a fast-paced environment, enjoys patient interaction, and can manage multiple administrative tasks with professionalism and poise.
Key Responsibilities
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Greet patients warmly, manage check-in/check-out procedures, and ensure a smooth flow through the practice
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Schedule, confirm, and manage appointments across multiple providers and services
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Answer phones, respond to inquiries, and provide accurate information about treatments and policies
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Verify insurance, process payments, and assist with pre-authorizations or billing questions
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Maintain accurate patient records and ensure compliance with HIPAA guidelines
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Coordinate pre- and post-procedure instructions with clinical staff
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Serve as a liaison between patients, providers, and medical assistants to optimize the patient experience
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Support the administrative team with additional duties as needed (supply tracking, inventory, data entry)
Qualifications
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1+ year of experience in a medical office or dermatology setting preferred
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Strong interpersonal and communication skills, both verbal and written
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Comfortable with EMR systems (e.g., Modernizing Medicine, Nextech, or similar)
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Ability to multitask, prioritize, and work under pressure with grace
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Polished, professional demeanor — hospitality or concierge experience is a plus
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High school diploma required; associate’s or bachelor’s degree preferred
Compensation & Benefits
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Competitive hourly rate ($23–$25/hr based on experience)
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Health benefits and paid time off
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Career development in a boutique, high-touch dermatology environment
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Exposure to both medical and aesthetic procedures