<h3>Job Description</h3>
<p>Job Description
<p>Duties:</p>
<ul>
<li>Answer incoming calls and respond to patient inquiries in a professional and courteous manner</li>
<li>Monitor and verify appointments scheduled</li>
<li>Resolve patient complaints or issues by investigating problems and finding appropriate solutions</li>
<li>Maintain patient records by updating account information and documenting interactions</li>
<li>Follow communication procedures, guidelines, and policies when handling customer interactions</li>
<li>Collect copays and outstanding balances at time of service.</li>
<li>Update patient's information in the EMR to ensure information is current and up to date.</li>
</ul>
<p>Qualifications:</p>
<ul>
<li>Minimum 1 year Medical Receptionist experience required</li>
<li>Preferred experience with athenaOne EMR</li>
<li>Preferred experience with VOIP phone systems</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving abilities and attention to detail</li>
<li>Ability to multitask and prioritize tasks effectively</li>
</ul>
<p>Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.</p>
