Job Description
Provide customer support for software products by resolving issues, answering questions, and ensuring client satisfaction while following company policies.
Responsibilities:
- Assist clients via phone, email, chat, and other channels
- Resolve open items within service level agreements
- Maintain knowledge of software product service offerings
- Enter and update client data accurately
- Document all client interactions
Qualifications:
- Bachelor’s Degree preferred
- Strong communication and customer service skills