New Patient Care Coordinator

Job Description

Job Description

We are committed to Building Better Together and consistently working to support your physical and financial health, emotional and social health, and personal and professional needs. As a Patient Care Coordinator, you will be the first point of contact and establish the caring relationship with our new patients. Join our team where you can make a meaningful impact on the health and well-being of our community while enjoying work-life balance. This is a full-time position, working Monday - Friday from 8:30am -5:30pm.

Duties and Responsibilities:

• Greeting patients warmly, answer questions about prescriptions, and provide general support by phone.
• Answer phone calls and respond to inquiries regarding products, services, and pharmacy operations.
• Make every attempt for timely patient contact to obtain or confirm the patient’s demographic information, verify insurance coverage and answer patients’ questions about the fulfillment process.
• Anticipate customer needs and resolve issues quickly by finding forward thinking solutions and determining what can be done to fulfill a request.
• Support the approval process as needed for patients’ primary insurance, worker’s compensation or Prescription Assistance Programs to determine the best solution for each prescription.
• Effectively communicate patients’ payment terms and provide options to fulfill each patient’s specific needs in order to keep their drugs costs as low as possible.
• Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
• Understand the complex needs of patients and answer patient questions regarding topics such as pricing, shipping, or delivery devices with patience and empathy.
• Act as a liaison and resource to physicians, customers, the pharmacy team and community.

Qualifications:

• Must pass a background check and drug screening. No pending felony charges or convictions for criminal offenses involving controlled substances.
• High school diploma or equivalent; background in healthcare or pharmacy is preferred
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail with a high level of accuracy in data entry and record-keeping.
• Excellent written and verbal communication skills.
• Ability to work well in a team environment.
• Prior experience in a customer service environment or healthcare setting
• Reliable and punctual with a strong work ethic.
• Adaptable and capable of working efficiently in a fast-paced environment.