Patient Logistics Specialist / RN Critical Care Command Center Operations

Job Description

Overview

Join our team as a rotating shift, full-time, Patient Logistics Specialist Registered Nurse (RN) in Tyler, TX.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Responsibilities

• The Patient Flow Expeditor plays a pivotal role in improving patient access/flow and enhancing quality of care using clinical expertise, leadership, organizational awareness, and critical thinking skills.
• The Expeditor's focus is the middle flow (i.e., between admission and actual discharge) of the care progression spectrum, focusing on resolving any delays in care and/or discharge barriers.
• This person will focus on actions that are patient-specific to improve patient experience and flow.
• Additionally, the Expeditor will work closely with Operations leadership to prioritize work for the day
• The Expeditor is expected to utilize real-time and predictive information; he or she will monitor, triage, and address alerts and delays (ex, patient itineraries, care progression barriers).
• The position will investigate throughput barriers and delays using the electronic medical record and/or contacting the appropriate parties and determine the appropriate action for resolution.
• Once a resolution path is decided, the Expeditor will communicate/work in partnership with the local care team to support resolution.

Qualifications

Job Requirements:

• High school diploma or equivalent
• A Bachelor of Science in nursing is required.
• 5 years of acute care nursing required.
• 2 years of Case Management experience preferred.
• Knowledge and experience using the EPIC electronic health record.
• Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred).
• Must be proficient in EMTALA.
• BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care.

Preferred Job Requirements:

• Master's degree
• Additional education in healthcare administration or related field.
• Previous experience in a healthcare setting, particularly in patient logistics or similar roles, is highly desirable.