Job Description
Job Description
Position Title: Operations Risk Specialist
FLSA Status: Exempt
Department: Deposit Operations
EEO Code: Professional
Reports To: VP, Deposit Operations
Grade: 10
Salary Range: $56,194.69 - $70,243.37
Summary:
The Operations Risk Specialist will support and enhance key operational processes, ensuring adherence to regulatory requirements and organizational policies. This role focuses on access control, file maintenance oversight, and quality assurance for deposit accounts, driving operational excellence and mitigating risks.
Essential Functions:
• Administer and audit system permissions and user roles to ensure secure and appropriate access.
• Conduct regular access reviews, enforcing the principle of least privilege.
• Implement and manage a structured onboarding process for granting system access to new employees based on their roles.
• Revoke system access for departing employees promptly to prevent unauthorized access.
• Review and verify changes to deposit and loan files, ensuring accuracy and legitimacy.
• Compare file maintenance logs with source documents to validate updates and identify discrepancies.
• Conduct regular audits of file maintenance activities and maintain comprehensive records.
• Conduct regular audits of Cash Limits, Safe Deposit Quarterly Audit completion and Review of the W-8 BEN process.
• Develop and distribute exception reports for anomalies such as large balance adjustments or backdated transactions.
• Design and execute quality assurance processes to confirm the accurate and compliant setup of deposit accounts.
• Monitor error trends, recommend improvements, and work closely with Risk and Compliance to address Verafin-identified issues and strengthen controls
• Provide regular management reports detailing error rates, root causes, and remediation efforts.
• Must maintain predictable and reliable attendance.
• All other duties as assigned.
Qualifications:
Education: High school diploma or equivalent required; bachelor’s degree in business or related field preferred.
Required Experience:
• Minimum 5 years of banking experience required.
• Minimum 3 years of experience in compliance, operations or related role in the financial services industry preferred.
Skills:
• Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone, electronically and in writing is critical.
• Experience with Microsoft Office Products required.
• Excellent verbal communication skills with the ability to present materials to groups or one-on-one.
• Strong and effective written and oral communication skills and an ability to write reports and business correspondence.
• Able to recognize operational and system control gaps and recommend solutions to management.
Physical Requirements:
• Must be able to operate routine office equipment including computer, telephone, copier, facsimile, and calculator.
• Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance (in-person and remote).
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; talk and hear.
Work Environment:
• Professional banking environment.
BSA/Risk: Employees will ensure adherence to BSA (Bank Secrecy Act) and risk compliance standards in all job responsibilities, maintaining the organization's regulatory integrity and mitigating potential risks.
Equal Opportunity Employer: Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.