Job Description
Job Description
Position is Remote (US/Canada)
No agencies please
Company Overview
Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.
Position Summary
In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.
Key Responsibilities
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Video Conferencing & Scheduling
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Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.
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Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.
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Lab & Pharmacy Coordination
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Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.
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Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.
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Messaging Queue Management
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Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.
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Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.
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Patient Communication & Support
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Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.
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Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.
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Digital Healthcare Administration
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Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.
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Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.
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Quality Assurance & Compliance
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Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.
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Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.
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Qualifications
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Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
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Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.
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Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.
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Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.
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Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
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Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.
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Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.
What We Offer (Benefits):
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Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)
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Full Suite: Medical, Dental, Vision, Life Insurance
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Flexible vacation/time-off policies