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Care Coordinator (Remote)

Maximus Health, Inc.
locationUtah County, UT, USA
PublishedPublished: 6/14/2022
Healthcare
Full Time

Job Description

Job Description

Position is Remote (US/Canada)

No agencies please

Company Overview

Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.

Position Summary

In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.

Key Responsibilities

  1. Video Conferencing & Scheduling

    • Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.

    • Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.

  2. Lab & Pharmacy Coordination

    • Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.

    • Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.

  3. Messaging Queue Management

    • Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.

    • Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.

  4. Patient Communication & Support

    • Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.

    • Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.

  5. Digital Healthcare Administration

    • Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.

    • Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.

  6. Quality Assurance & Compliance

    • Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.

    • Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.

Qualifications

  • Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.

  • Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.

  • Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.

  • Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.

  • Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.

  • Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.

  • Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.

What We Offer (Benefits):

  • Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)

  • Full Suite: Medical, Dental, Vision, Life Insurance

  • Flexible vacation/time-off policies

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