Job Description
Job DescriptionKey Responsibilities/Essential Job Functions
SALES/CUSTOMER SERVICE
- Responsible for customer satisfaction.
- Provides technical support to customers.
- Responsible for supporting activities to meet or exceed sales (revenues) and business objectives.
- Resolves piece count, weight, visual inspection, fingerprint, and regulatory discrepancies with customers.
- Communicates and resolves discrepancies with customers, accounting, sales and marketing, and operations personnel.
- Communicates and coordinates discrepancies and resolutions to the appropriate Sales, Marketing, and Customer Service personnel.
- Performs adjustments to waste receipts due to discrepancies.
SAFETY/COMPLIANCE
- Releases and handles discrepant material in compliance with the permit, WAP, WAAP, internal policies, and government regulations
- Responsible for generating, updating and maintaining all documentation associated with discrepancy resolutions.
- Ensures proper resolution for the safe handling and processing of discrepant material.
- Communicates material segregation or reclassification to the appropriate Operations personnel.
- Presents discrepancies and resolutions to the Special Waste Review Committee as necessary.
- Signs, scans, bursts and files manifests.
- Manages residuals manifests, including, but not limited to, data input, filing and matching up returned manifest copies.
- Manages TSS manifest, including, but not limited to, data input, filing and matching up returned manifests copies.
OPERATIONS/PRODUCTION
- Coordinates and expedites the resolution and release of discrepant material with Operations personnel including the CSF Foremen, Production Planning Manager, Fingerprint Lab Supervisor and the ES II - Visual Inspection.
- Communicates to CSF personnel and dispatch operations the rejection or return of material to the customer or to an alternative vendor.
- Requests additional testing and/or visual inspection of discrepant material as necessary.
- Records, monitors and reports discrepancy data and discrepancy resolution progress.
- Will be cross-trained in visual inspection, driver return, residuals, manifest management, and other duties/responsibilities.
- Serves in rotating on-call for QA/QC functional responsibilities during evenings, weekends and company holidays.
OTHER
- Daily use of advanced PC and business computer applications, telephone conferencing and e-mail.
- Understands both RIS’ ISO 45001 Occupational Health & Safety and ISO 14001 Environmental Management Systems, and assists with executing their objectives.
- Performs other job-related duties assigned.
Minimum Qualifications
- Bachelor of Science degree in chemistry, chemical engineering or related environmental science, with chemistry training, required. Equivalent experience will be considered.
- Five or more years, hands-on experience in similar customer service and/or operations position is required. Experience in chemical processing or related field preferred.
- Working knowledge of DOT, OSHA, RCRA and EPA regulations is required.
- Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.
- Must be highly organized, analytical, and able to problem solve to meet business objectives.
- Must be willing to work additional hours or off-hours as required to meet business objectives.
- Must be able to resolve conflicts to meet business objectives.
- Must be proficient in MS Office (Word, Excel and Outlook).
- Work is performed indoors, as well as outdoors, in plant environment.
- Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of the job.
- Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of the job.