Job Description
Job Description
Job Summary
Branch Managers are responsible for creating a highly effective team of employees so that the branch successfully meets and exceeds budgeted goals in sales, service, customer satisfaction, and cost control. Branch Managers are responsible to recruit, hire, and train all branch employees, execute sales and production goals, provide tailored coaching and action plans to motivate employees, monitor the P&L, conduct branch meetings, provide in-the-field leadership, and ensure that the customers receive exceptional customer service and have positive experiences with every interaction.
Essential Functions, Duties, and Responsibilities
Tasks may include (based on services offered within assigned region), but are not limited to the following:
· Review the financial performance of the branch including developing long and short-term financial plans, monitoring the budgets and ensuring sound financial controls are in place.
· Create and maintain a safety-first culture that seeks to provide the best products and services in a way that protects both our customers and employees.
· Partner with Region Directors to execute strategic sales and production plans to meet monthly branch goals, provide customized action plans to motivate sales and service staff including holding effective coaching sessions weekly.
· Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety.
· Listen and respond to customer complaints and work to resolve issues/concerns ensuring follow up.
· Providing in-the-field leadership by riding with staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management- level presence with customers, and provide additional support to team members.
· Build and maintain strong relationships with the new construction and builder program.
· Assists in the recruiting, hiring, onboarding, and training of all branch employees.
· Partner with human resources to address team member relation issues including performance, attendance, etc.
· Maintain and approve team member timecards through payroll system.
· Maintain proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate.
· Adhere to company pricing and sales guidelines.
· Assist with the integration of new acquisitions with the procedures, systems, branding, and other aspects to align with Rocket Pest’s standard business operations.
· Monitor PestPac and other systems to ensure sales/service professionals and administrative staff have access, proper training, and full visibility/functionality to operate daily operations.
· Comply with all company policies, procedures, and guidelines.
· Maintaining assigned service vehicle, equipment and tools in clean/good working condition.
· Adhering and abiding by all driving laws and maintaining assigned service vehicle, equipment and tools in clean/good working condition.
· Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws.
· Inspect properties for additional pest and/or lawn service needs to generate leads and/or proposals and close sales, if necessary.
· Managing company credit card(s), and expense reports.
· Participating in collections efforts.
· Additional projects as assigned.
Qualifications: Education, Experience, and Skills
Required:
· Bachelor’s degree is preferred or equivalent experience.
· 2+ years of related experience in the service industry and in a leadership capacity.
· Exceptional written, verbal, and interpersonal communication skills.
· Self-motivated, quick learner, resourceful.
· Demonstrated experience with executive decision-making and P&L responsibility.
· Proven experience in team building skills to build consensus, rally support around common goals and to motivate groups and individuals.
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
· Ability to think strategically and creatively.
· Required to use 40ft ladder.
· Must be able to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift at least 50lbs or more.
· Ability to calculate basic math.
· Working in a constant state of alertness and safe manner.
· This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach.
· Must be able to work Saturdays.
· Must be able to pass a seven-year criminal background check.
· Must be able to pass substance abuse testing.
· Must be able to pass a three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier.
Associated Knowledge, Skills, and Abilities
· Ability to use a multi-line telephone system, scanner, and printer.
· Ability to define problems, collect data, establish facts, and draw conclusions.
· Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
· Can multitask while maintaining a pleasant, friendly conversation.
· Proficiency in PestPac is ideal.
· Ability to establish strong internal and external relationships.
· Positive, outgoing, results oriented, ambitious, team player.
License/Certification
Preferred:
· Termite and Other Wood-Destroying Organisms (WDO) License or WDO Operator Certification
· General Household Pest (GHP) License
· Lawn & Ornamental (L&O) License
· Fumigation License
Working Environment
Work is performed in a typical interior office setting with moderate noise levels in addition to managing multiple projects at one time that may be interrupted frequently to meet the needs and request of employees, customers, and management or VP-level or higher. Works in an outside environment and is subject to inclement weather, hot, humid, cold, rainy, and other temperature and weather-related conditions. Employees are subject to enough noise to cause the worker to shout to be heard above ambient noise level. Works with chemicals and other industry-related products.
Working Conditions/Physical Requirements
Employees must have visual ability to operate motor vehicles and/or heavy equipment. Subject to outside environmental conditions including atmospheric conditions of one or more of the following conditions that affect the respiratory systems: fumes, odors, dust, mists, gases, or poor ventilation. No effective protection from the weather and from temperature changes. Works frequently in close quarters, attics, crawl spaces, small, enclosed rooms, and other areas that could cause claustrophobia. Employees are subject to hazards which include on a ladder up to 35 ft high. Physical requirements include exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of forces frequently, and/or up to 10 pounds of force constantly to move object in addition to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, grasping, talking, hearing and repetitive motions.
Equipment or Machines Routinely Used in This Position
Employee will be using goggles/safety glasses, respirator stored in re-sealable bag, nitrile gloves, unlined neoprene gloves, first aid kit, eye wash, spill control, orange safety cones, label/SDS book, chemically sensitive list, shoe covers, bump cap, knee pads, utility belt gel bait gun and holster, bellow duster, bulb duster, web head and pole (20ft extend), measuring wheel, hand lens/magnifying glass, rake/pitchfork, flash light step ladder (50lbs), screwdriver (Philips/standard), locator, Sentricon pliers, hand auger, measuring device for liquid and dry formulation, mobile devices (phone and tablet), 1-gallon compressed air sprayer, 4-gallon backpack sprayer, gas powered mosquito blower, hand held spreader, ear buds or noise-cancelling headphones, cordless drill, B&G Versa Tool (trigger valve, 24” short rod, 4’ long rod), cone tip, directional tips, Hilti T36 and T10 hammer drill, large and small trenching tool, shovel, extension cords, halogen drop lights, water meter shut off tool, truck charger, rodent traps, masonry tools, equipment to shred and blow insulation w/ pest control products in attics, dehumidifies, commercial fans, electric/gas heaters (bed bug heat treatment), temperature gauges, heat duct tubing, fertilizer, fungicides, insecticides, herbicides, 5 gallon bucket, spill control kit, blower, soil probe, moisture meter, rain gauge, John Deere Gator, backpack sprayer, power spreader, push spreader, handheld spreader, gas cans and technician service vehicle. Required to use keyboard, mouse, and other electronic accessories in addition to monitors, computers, laptops, mobile devices, tablets, presentation remotes, televisions, printers, scanners, multi-line phone, headset, or Bluetooth related devices.
Review Procedures
A regular review and evaluation of the employee’s work performance will be conducted.