Job Description
Job Description
Job Overview:
Folino Estate Winery is seeking a qualified Venue Planner to join our banquet sales/venues team. This position will be responsible for all administrative assistance, planning, and accounting processing of all wedding, banquet, and event functions, and coordinating day of activities for assigned events. The Venue Planner will ensure client satisfaction through prompt, professional, and hospitable delivery of services. Candidates should be prepared to work in a fast-paced team environment that hosts close to 200+ events per year.
The Venue Planner needs to balance a wide variety of tasks, is quick on their feet, resourceful, and has a thirst to learn as much as possible about our company, clients, and day-to-day workload.
Qualifications:
- Event Planning: 1 year (Preferred)
- Customer Service: 3 years (Preferred)
- Sales: 1 year (Preferred)
Candidates should meet the following requirements and skillset:
- Skills and talents to produce positive results!
- Minimum of 1 year of event planning experience.
- Keen eye for detail and exceptional organization skills.
- Professional and polished with the ability to build and maintain relationships.
- Results-oriented and enthusiastic!
- Must have extremely high standards in all areas and a passion for guest service with a focus on customer satisfaction.
- Computer and Internet competency.
- Efficient time management skills.
- Multi-tasking skills are a must in our fast-paced environment.
- Excellent oral and written communication skills.
- Flexible work availability required, including evenings and weekends.
- Must be a team-player
Duties and Responsibilities
Planning:
- Venue Planners will work as a team on all guest events throughout the planning process and day of activities.
- Friendly, expeditious and consistent communication with clients
- Record of precise details into a CRM system; Total Party Planner along with design of floor diagrams.
- Lead guests through package choices of food, beverages, set-up, and timeline to oversee the event from start to finish.
- Recommendation of package enhancements to maximize revenue while providing increased value and an exceptional experience to our clients and their guests.
- Plan and assist with executing group bridal tastings.
- Available to greet the host and answer any questions on the day of the event.
- Adhere to financial structure and timeline for collection of funds due, including final payment 14 days prior to day of event.
- Secure limited liability insurance forms from all vendors.
- Attend BEO meetings for review of planned events with FOH staff
- Coordinate and oversee the day of events by reviewing all details and seeing the event through to the end.
- Developing and maintaining exceptional relationships, with both client and vendors.
- At conclusion of the event, follow up with the client for feedback and request of an online review, along with photos for promotional purposes.
- Continuous communication with the Banquet Manager.
Team Development:
- Being a team player to promote a positive atmosphere for the Sales and Venue Team while keeping the highest standards in place.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables effective and positive communication with guests, vendors, co-workers, and management.
- Collaborate with the FOH including the banquet manager, and Chef to execute events seamlessly
- Cross-train with the sales team to ensure consistency throughout the sales, coordinating and day of phases with clients.
- If needed, stepping in to lead tours and assist with the Venue Sales Associate.
General:
- Exceeding customers' expectations with great knowledge, and genuine service.
- Meet and greet clients and promote facilities and services as required.
- Accurate and timeliness of reporting.
- Maintain good relationships within the community including vendors, DJs, photographers, videographers, etc.
- Attending all department and managerial meetings as needed.
- Solution driven.
Benefits
- Competitive compensation package
- PTO and Wellness Days
- Medical, Dental, and Vision insurance options
- 401k with company match
- Earned Wage Access program
- Company dining program/employee discounts
- Clear path for growth and career advancement
- Excellent opportunity with growing brand