Customer Service Representative/Order Management Specialist

Job Description

Job Description

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Customer Service Representative

Shift: M-F 8am-4:30pm
Notes:

• Retail experience is not relevant for this role. They need to have worked at a company where they handle customers over the phone and process orders.
• Attention to detail.
• Hours are 8am-430pm and fully in office, no remote work
• Reports To: Customer Service Manager
• All candidates must be authorized to work in the US without sponsorship.
• To come onboard, ALL candidates must be able to pass a background check and drug screen (THC ok).
• Interview Process – 1 onsite IV with HR & hiring manager
• Cannot work outside of department scheduled hours (listed above)

JOB SUMMARY:
An individual is responsible for processing communication headset orders and taking incoming telephone calls from our customers.

DUTIES/RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required:

• Process new Purchase Orders.
• Answer general end-user and dealer questions such as: Product information, Price and availability, technical assistance, Product Complaint, Repair procedure/address, Repair status request.
• Answer customer questions and assist with finding the correct product needed for their application.
• Interact with Sales, Production & Inventory Control, Accounting, Engineering, and Shipping Departments daily to satisfy our customers’ needs.
• Provide Return Authorization numbers to customers returning the product for credit.
• Coordinate Demo Loaner and Shipping Papers.
• Track packages or give tracking numbers.
• Assist walk-in customers.
• Other duties as required.

LEVEL OF RESPONSIBILITY:

• Employees work under general supervision.
• Employees have little or no decision-making responsibility.
• The employee has little or no impact on the decisions of others.

REQUIRED SKILLS/ABILITIES:

• Previous customer service experience is a plus.
• Comfortable speaking on the phone with customers.
• Position requires employees to utilize and understand simple formatting and use of Microsoft products (Excel, Word, PowerPoint).

EDUCATION AND EXPERIENCE:

• Bachelor’s degree is desired.
• 1-3 years of experience in a customer service or office environment.
• Basic, introductory on-the-job training.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
Physical Demands/Efforts

• Prolonged periods of sitting and working on a computer.
• Prolonged period of being on the telephone.
• Little or no physical exertion.

Mental & Visual Demands/Efforts

• Work is routine and consistent from day to day.
• Ability to work with people including those who are upset.
• Work requires some degree of visual effort for periods of time.

Work Environment and Hazards

• Some areas of the building are not climate controlled.
• Working environment is typical of an office setting.
• Absence of hazards.
• Occasional travel to trade shows when possible.

Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

Company Description

Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.