Job Description
Job Description
Full-Time Medical Receptionist (No Routine Travel Required)
Advanced Eye Care is a fastpaced, patientcentered ophthalmology practice serving our community with compassion, expertise, and exceptional service. We are seeking a Medical Receptionist who enjoys helping patients, and brings a calm, positive presence to the front desk.
Our reception team is the first point of contact for up to 85 patients per day, and plays a critical role in ensuring smooth clinic flow, accurate information, and an outstanding patient experience. A professional, customer service orientation is critical to the position.
What You’ll Do
You’ll be part of a collaborative front desk team responsible for creating a welcoming, efficient, and wellorganized patient experience. Daily responsibilities include:
- Greeting and checking in patients; verifying demographics and insurance; collecting copays and balances
- Scheduling appointments according to clinic protocols
- Managing a highvolume, multiline phone system with professionalism and warmth
- Reviewing and processing online appointment requests and digital intake forms (Klara)
- Maintaining accurate insurance information and recognizing differences between PPO, POS, and HMO plans
- Scanning insurance cards and required documentation
- Reviewing and processing messages from the oncall service
- Managing incoming faxes and routing them appropriately
- Assisting with patient balance inquiries and processing payments, including CardonFile transactions
- Selling overthecounter products and cataract evaluation prep supplies
- Coordinating care with outside providers and obtaining medical records
- Keeping the reception and waiting areas clean and organized
- Participating in staff meetings and completing projects assigned by the Office Manager
What We’re Looking For
We’re seeking someone who brings professionalism, empathy, and strong organizational skills to every interaction. Ideal candidates will demonstrate:
- A positive, teamoriented attitude
- Ability to maintain strict patient confidentiality
- Strong multitasking skills and the ability to prioritize in a busy environment
- Comfort working with diverse personalities and patient needs
- Ability to remain calm, courteous, and effective under pressure
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
- Ability to problem-solve and escalate when necessary
- Commited and reliable when working a set schedule
Required Experience & Skills
- 2+ years of experience in a medical office or clinic (ophthalmology preferred)
- Knowledge of medical practice operations, especially optometry/ophthalmology
- Familiarity with Medicare, Medicaid, and managed care plans
- Experience with multiline phone systems and standard office equipment
- Understanding of medical records policies and compliance requirements
- Medical terminology knowledge (ophthalmology preferred)
Why Join Us?
At Advanced Eye Care, we pride ourselves on an educationforward, patientfocused approach. You’ll join a supportive team that values professionalism, collaboration, and highquality care. This role is ideal for someone who enjoys meaningful patient interaction and thrives in a dynamic clinical environment.
Full Time Benefits:
Medical
HSA or FSA Plans
Dental
Employer-Paid Group Life
Employer-Paid Long Term and Short-Term Disability
Paid Time Off
Paid Holidays
Uniform Allowance
Vision Care Benefits and Optical Allowance
401k Profit Sharing
Cash Balance Plan
Voluntary Benefit Offerings – Family Life, Family STD, Critical Illness, Accident, Pet Insurance, Identity Protection
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