Job Description
Job Description
General Summary:
Under the general direction of the County Sheriff, directs a Next Generation 911 emergency telephone system and centralized emergency dispatch responsibility for dispatching all police, fire and ambulance services within the County. Responsible for the selection and maintenance of all communications and other equipment and the coordination and integration of high technology functions of the department, including financial and personnel management. Maintains 24/7 on-call support and effective communication with all stakeholders.
Essential Functions:
- Serves as a subject matter expert in 911 Emergency Dispatch. Maintains an ongoing understanding of the 911 industry, including federal, state, and local legislation / regulations governing the delivery of 911 services.
- Monitors legislative activity related to 9-1-1 services and funding.
- Prepares and submits required reports to the State 9-1-1 Office.
- Responsible for interviewing job candidates, administering employment tests, conducting background checks and making hiring decisions.
- Oversees and participates in scheduling, assigning work, reviewing and evaluating performance, and dealing with employee relations issues.
- Responsible for the orientation and on-going training of dispatch staff and develops programs to address changing and technology.
- Oversees the development of detailing work skills and task documentation and the development and implementation of training on those skills.
- Develops departmental policies and procedures and reviews, monitors and modifies as necessary.
- Responsible for the selection, operation and maintenance of communications and other equipment. Ensures that all equipment is properly operated and maintained.
- Drafts and presents the department budget. Approves expenditures as authorized and monitors expenditures to ensure they are within budgetary guidelines. Negotiates and administers maintenance agreements.
- Oversees the maintenance of the 911 database to provide the NG911 Provider with information to ensure accuracy of address file.
- Oversees maintenance of the computerized geographic information file to provide immediate information to help locate addresses.
- Develops and implements plans for improving capabilities through technology such as mobile data terminals and access to computer dispatch system, allowing vehicles access to computer networks and CAD on the screen in the vehicle.
- Represents the Central Dispatch Department to citizens, civic groups, other governmental entities and others to explain department operations and services and responds to inquiries and other concerns.
- Responds to and resolves difficult inquiries and complaints, both internal & external to the department.
- Coordinates services with emergency service agencies. Works closely with representatives of such agencies to ensure their needs are met and their concerns are addressed.
- Coordinates services with other County departments and agencies. Works closely with management information services on computer and communications equipment and technology.
- Manages and coordinates maintenance and upgrades of all radio communications systems and related infrastructure (800MHz and VHF).
- Plans and coordinates meetings of the 911 Advisory Board and all related sub-committees, within the established Van Buren County 911 Plan & By-Laws.
- Develops and oversees record keeping systems of calls, complaints and other matters.
- Coordinates with the FOIA Clerk of the Van Buren County Sheriff’s Office to fulfill any / all FOIA matters.
- Oversees and coordinates all CJIS compliance for the Van Buren County Sheriff's Office
Minimum Qualification/Experience:
- Must have a bachelor’s degree or equivalent in criminal justice, public safety administration or EMS related emergency services with coursework in management and data processing.
- Five years of experience in a police, fire or EMS setting with experience as a dispatcher with high attendance and above average performance reviews during their time of employment.
- Minimum of (5) years’ experience in a supervisory role within a 911 center.
- Must obtain within 12 months of employment either the Emergency Number Professional (ENP) certification from NENA; and/or the Registered Public-Safety Leader (RPL) from APCO. Must remain current with the ENP and/or RPL certification throughout the course of employment as 911 Director.
- Valid Michigan Vehicle Operator’s License
- No Felony convictions
- Successfully complete additional background investigation.
- Candidates must comply with audiometric testing and be able to maintain the audiology requirements set forth by the National Emergency Number Association (NENA) standards.
- Ability to differentiate colors and read maps, dispatch controls and charts.
- Ability to effectively communicate and present in verbal and written English.
- Must demonstrate, and maintain regular, reliable, and predictable attendance.
- Must obtain and maintain LEIN TAC, LASO, and Operator certification, CPR and Emergency 9-1-1- Service Standards of Training as adopted by the Department of Licensing and Regulatory Affairs, Michigan Public Service Commission by sections 408 and 413 of 1965 PA 32, MCL 484.1408 and 484.1413. Continuation of certification annually as mandated.
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related sections or promotional criteria. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
Applications may be submitted at:
Employment Opportunities | Van Buren County, MI
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