Job Description
Job Description
Job Title: Customer Service Representative
Duration: 12 months contract (with possibilities of extension)
Location: New Century, KS 66031 (Onsite)
Description:
We are seeking a detail-oriented Customer Service Representative with strong communication and problem-solving skills to manage customer orders, resolve issues, and ensure a smooth order-to-delivery process. The ideal candidate will collaborate cross-functionally and maintain high customer satisfaction.
Responsibilities:
- Process and confirm customer orders accurately, ensuring product availability, pricing, and delivery timelines
- Coordinate with Supply Chain, Production, Quality, and Logistics teams for order fulfillment
- Provide customers with order updates, tracking details, and proof of delivery
- Handle customer complaints, returns, and issue resolution promptly
- Maintain accurate records of customer transactions and correspondence
- Support Accounts Receivable in resolving invoice disputes
- Ensure compliance with SOX, ISO standards, and internal policies
- Monitor and update customer master data as needed
Required Qualifications:
- Strong customer service and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Experience with order management, logistics coordination, or supply chain processes
- Attention to detail with strong documentation skills
- Proficiency in MS Office and ERP/CRM systems preferred
Company DescriptionSoftware Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Company Description
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.