Job Description
Job Description
Responsibilities:
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Perform various clerical and administrative duties
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Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
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Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies
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Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
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Coordinate with the service department for vehicle repairs and post charges to appropriate account in a timely manner
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Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
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Enter all pertinent information into [ERP system] and approved work requested by customer
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Utilize the [ERP system] systems to monitor and track vehicle repairs
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Follow up with customer to confirm completion of work and satisfaction
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Work with finance/local management to ensure customers are charged and A/R is timely collected
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Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
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Perform other duties as assigned by management
Qualifications
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High School Diploma or equivalent required
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4 years of clerical or administrative support experience
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Valid driver’s license and safe driving record
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Excellent communication and organizational skills
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Advanced computer software skills
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Experience using general office equipment (i.e., copier, fax machine, etc.)
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Ability to sit or stand for prolonged periods of time
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Ability to perform repetitive data entry tasks, manual dexterity