Job Description
Job Description
As a Customer Service Representative, you will serve as a key point of contact between the company and its customers. Your role involves addressing customer inquiries, resolving issues, and providing timely, accurate information to ensure customer satisfaction and loyalty.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues with empathy and professionalism
- Maintain detailed records of customer interactions and transactions
- Provide product and service information to customers
- Collaborate with team members and other departments to resolve complex issues
- Follow up on customer interactions to ensure resolution and satisfaction
- Identify opportunities to improve customer experience and provide feedback
- Meet or exceed performance metrics and service level agreements
If you Interested this position , Please send your resume to info@thecareer-builder.com
Thank you