Job Description
Job DescriptionSalary: $23.57-$26.60
About CRC:Our mission is to help our neighbors create paths to healthy food, stable homes and safe relationships. We do this through a variety of programs including emergency assistance, domestic violence emergency shelter, counseling, housing stability and access to food. Community Resource Center is widely recognized as the primary provider of social services and domestic violence programs in coastal North County San Diego, serving more than 7,200 people each year.
Position Profile:Under the direction of the Director of Food & Nutrition, the Food & Nutrition Program Coordinatoris responsible forsupporting the client-facing and community-facing components of CRCs Food & Nutrition Center (FNC) programs. This position focuses on volunteer coordination, partner site relationships, client experience, and community outreach to ensure services are welcoming, accessible, and responsive to community needs.The Program Coordinator plays a key role in fostering a positive and dignified environment for clients and volunteers, strengthening community partnerships, and supporting the successful implementation of program activities, including the Mobile Food Pantry. This role works in close coordination with the Operations Coordinatorand Intake Specialistto ensure alignment between program delivery and operational systems.
Essential Functionsand Responsibilities:
Volunteer Engagement
- Coordinate volunteer recruitment, scheduling, training, and retention to support Food & Nutrition Center operations and special initiatives, including Mobile Pantry activities.
- Serve as the primary point of contact for volunteers during program hours, providing guidance, support, and oversight to ensure a positive and productive experience.
- Support development of a strong volunteer culture that reflects CRCs values and promotes engagement, consistency, and accountability.
Program Coordination
- Develop andmaintainrelationships with partner sites for Mobile Food Pantry and community-based distribution activities, including coordination of schedules, communication, and site readiness.
- Support coordination and implementation of Mobile Food Pantry distributions, including volunteer coordination, client flow support, and on-site problem solving.
- Promote a welcoming, respectful, and client-centered environment within the Food & Nutrition Center, supporting positive client experiences and addressing concerns or conflicts as they arise.
- Provide de-escalation support andassiststaff in managing challenging client interactions in a calm, respectful, and solution-oriented manner.
- Collaborate with IntakeSpecialistto support smooth client flow, appointment processes, and service delivery during program hours.
- Gather feedback from clients, volunteers, and partners to help inform program improvements and enhance service delivery.
- Complete assigned program reporting whilemaintainingaccuratedocumentation of program activities, participant engagement, and volunteer data, in coordination with theOperationsCoordinator and leadership.
Community Outreach
- Support CalFresh and Medi-Cal enrollmentassistancethrough eligibility screening, scheduling, documentation support, partner coordination, and participant follow-up.
- Support outreach and communication efforts to increase awareness of Food & Nutrition Center services, volunteer opportunities, and community programs.
- Assistin developing outreach materials and engaging with community partners, groups, and volunteers to expand program reach and participation.
- Collaborate with the Director and Operations Coordinator to ensure alignment between program activities, staffing, and operational capacity.
- Provide support for occasional evening or weekend operations,including Mobile Pantry distributions,volunteer events, and special activities.
- Provide operational backup support as needed, including assisting with Fresh Rescue and food sourcing activities during Operations Coordinator absences.
- Other duties as assigned.
Requirements:
- Bachelors degree in social services, nonprofit management, communications, or related field preferred. Equivalentexperiencemay be considered.
- Minimum of 12 years of experience in program coordination, volunteer management, community engagement, or related fieldrequired.
- Experience working in food access programs, social services, or nonprofit environments preferred.
- Strong interpersonal and communication skills, with the ability to engage effectively with clients, volunteers, and community partners.
- Ability to work sensitively with diverse populations and respond appropriately to individuals experiencing crisis or trauma.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Ability to take initiative, problem-solve, and adapt to changing program needs.
- Comfortable with public speaking, group facilitation, and community outreach activities.
- Basic computerproficiency, including Microsoft Office (Word, Excel, Outlook) and data entry systems.
- Bilingual Spanish preferred.
- This position requires schedule flexibility to support program operations, including occasional Saturdays and/or evenings as needed for Food & Nutrition Center services, Mobile Pantry distribution, orspecial events. Work schedules will be adjusted to provide flexibility during the workweek and tomaintaina standard full-time schedule.
Benefits:
- Medical insurance options, including plans with 100% of employee premiums covered by the employer
- Dental and vision insurance
- Life and AD&D insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Four weeks of paid vacation time accrued annually
- Paid sick time
- 11 paid company holidays
- Simple IRA retirement plan
Physical requirements:
- Office environment: keyboarding, mousing, computer use
- Other physical requirements involvewalking,stair climbing throughout a regular workday.
- Lifting ofup to 25 lbs.
This position is full-time, non-exempt, and compensated in accordance with applicable federal, state, and local wage and hour laws. Employment with CRC is at-will. Candidates selected for hire may be required to undergo LiveScan background screening and TB testing, as permitted by law. CRC is an equal opportunity employer and provides reasonable accommodations in accordance with applicable law.
All employees must have the legal right to work in the United States without support; sponsorship is not available, nor is relocation assistance.