Job Description
Job DescriptionEssential Basic Requirements:
- At least 2 years of experience as a Rental Agent / Office Administrator
- Ability to communicate both verbally and in writing with customers and residents
- Completely computer literate, including Microsoft Office, Excel, AppFolio, and other various operational programs
- Strong communication and customer service skills (in-person, phone, and written)
- Detail-oriented with excellent organizational and multitasking abilities
- Ability to handle sensitive information with professionalism and confidentiality
- Comfortable conducting property tours and interacting with prospective residents
- Basic understanding of leasing documents, Fair Housing laws, and application procedures
- Ability to work independently and/or as part of a team in a fast-paced environment
- Reliable transportation and a valid driver’s license for property tours that are off-site
- Licensed Real Estate Agent preferred
Job Duties and Responsibilities:
- General Operations
- Market Surveys
- Greet and assist prospective residents in person, over the phone, and/or via email.
- Conduct property tours, highlighting available homes and community features.
- Process leasing applications and ensure all documentation is complete and compliant with community guidelines.
- Maintain accurate leasing records and notes in software platforms such as AppFolio.
- Stay informed on rental rates, availability, lease terms, and community policies.
- Monitor lease renewals, distribute renewal notices, and follow up as needed.
- Assist with tenant screening processes as implemented by supporting staff.
- Coordinate and oversee move-ins and move-outs, ensuring smooth transitions and professional experiences.
- Conduct periodic inspections for move-in/move-out processes and maintain related documentation.
- Review notices to vacate to determine reasons for move-outs and manage related records
- Assist in issuing and monitoring necessary notices, including those for late payments, evictions, and returned payments.
- Respond promptly to resident inquiries, concerns, and maintenance requests.
- Support collections by making payment reminder calls, issuing late notices, and arranging payment plans.
- Monitor and manage inventory for Park Homes, Rentals, and Maintenance Work Order status.
- Participate in marketing and outreach activities to attract new residents.
- Provide general administrative support, including data entry, filing, and report preparation.