Job Description
Job Description
At the Copeland Agency, backed by the strength of COUNTRY Financial, were redefining what it means to build a meaningful career in insurance. Since 1925, COUNTRY Financial has earned trust by helping people secure their futures and protect what matters most. Our agency, launched in 2019 and growing steadily ever since, is built on a foundation of care, flexibility, and family values. Employees describe our workplace as inviting and supportive, where youre a valued part of a close-knit team that genuinely looks out for each other and cares about your success.
We are seeking a dependable and detail-oriented Insurance Customer Service Representative to deliver exceptional support to our clients while helping our agency grow. In this role, you will be the friendly, professional voice our customers rely on to navigate their policies, claims, and insurance needs.
- Base salary between $28,000 and $40,000, based on experience
- Bonus opportunities based on performance
- Flexible schedule and supportive team culture
- Paid time off
If you are passionate about service and thrive in a client-first atmosphere, we invite you to apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Build and maintain strong customer relationships through proactive communication
- Respond promptly and professionally to client inquiries and service needs
- Market insurance products and services that align with customer needs
- Maintain accurate and up-to-date client records in the database
- Assist clients with insurance claims and follow up to ensure satisfaction
Requirements
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational ability
- Customer service experience required; insurance background preferred
- Interest in learning about insurance products and helping clients find the right coverage
- Ability to work independently and contribute to a team-focused environment