Customer Service Representative (Bilingual in Spanish)

Job Description

Customer Service Representative

Employment & Training Centers, Inc. Broomfield, Colorado, 80202 United States (On-site)

We are currently seeking a Customer Service Representative to join our team in Broomfield, CO. This role is responsible for handling both inbound and outbound calls to assist customers with toll road inquiries across the United States. The ideal candidate will demonstrate professionalism, clear communication skills, and the ability to manage customer accounts effectively.

Key Responsibilities:

• Handle inbound and outbound customer service calls regarding toll road accounts
• Negotiate and establish payment terms and appropriate payment plans
• Monitor debtor accounts and follow up to ensure timely payments
• Address escalated calls and work toward resolution in a professional manner

Requirements:

• Basic computer proficiency
• Ability to perform basic math calculations
• Strong multi-tasking and organizational skills
• Excellent listening and communication abilities
• Punctual, reliable, and collaborative team player
• Ability to remain composed and solution-oriented in challenging situations
• Bilingual (English/Spanish)

Training:

Two-week training period from 8:00 AM to 5:00 PM (MST), with a one-hour lunch break.

Work Hours (after training):

• Monday–Thursday, 11:30 AM–8:00 PM, and Friday, 9:30 AM–6:00 PM, with a rotating Saturday (MST)

Compensation:

• $20.00 per hour

Location:

Broomfield, Colorado 80202

• Seniority Level

Entry level