Job Description
Job Description
Care Coordinator & Liaison (Scheduler , Physician Liaison , Compliance Officer) — Hybrid (AM Anchor)
Part-time Hybrid (Washington, DC + Remote blocks) W-2 ~22 hrs/week (AM/early-day anchor; monthly Saturday clinic rotation) Compensation: $18–$27/hour (commensurate with experience)
We are a boutique psychiatry practice in downtown Washington, DC. Our Serenity Concierge Desk/Suite ensures patients and partners feel welcomed, informed, and supported.
Key Responsibilities
- Liaison & outreach with therapists, PCPs, CAPS/Student Health, MTFs, and VA; coordinate referrals and case calls.
- Manage intakes, med‐management, therapy schedules in SimplePractice; maintain waitlists and reminders.
- Register patients; capture IDs/insurance; verify behavioral‐health benefits; document copay/deductible/pre‐auth.
- Serve as non‐attorney Compliance Officer: checklists, HIPAA logs, license/CE tracking, assist payer credentialing (CAQH/NPPES).
- Track access KPIs; recommend workflow improvements.
Cross‐Training (All Team Members)
- Insurance verification
- SimplePractice registration
- Scheduling/phones
- Basic billing support (copays, posting, prep)
- Compliance/credentialing assistance
Qualifications
- 1+ year medical/behavioral‐health office experience (psychiatry preferred) OR strong customer‐facing ops background.
- Proficiency with SimplePractice (or similar EHR) and Google Workspace.
- Warm communicator, highly organized, privacy‐minded.
- Able to work reliably on‐site in DC and build rapport with external partners.
Success in 90 Days
- ≥95% of new patients registered & verified ≥48 hours pre‐visit
- Live answer rate ≥90% during coverage blocks
- 10+ referral partner touchpoints established in 90 days
How to Apply
Apply directly via Ziprecruiter — Subject: “Care Coordinator & Liaison — AM Anchor”. Include a resume + a brief note on an access improvement you led.
Job Type: Part-time
Benefits:
- Paid sick time
- Paid training
Education:
- Bachelor's (Required)
Ability to Commute:
- Washington, DC 20005 (Required)
Work Location: Hybrid remote in Washington, DC 20005