Job Description
Job Description
Job Advertisement: Call Center Agent
Company: Style Netbox
Location: Santa Ana, CA
Salary: $23 – $28 per hour
Schedule: Monday to Friday, 8-hour shifts
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description
A Call Center Agent is the first point of contact between our company and clients or potential customers. This role involves handling inbound and outbound calls, responding to inquiries, providing product or service information, and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities
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Answer incoming calls and respond to customer inquiries in a professional manner
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Make outbound calls to follow up with customers or provide support
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Provide accurate information about products and services
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Resolve customer complaints or issues efficiently and politely
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Document interactions in the system accurately
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Collaborate with internal departments to address client needs
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Maintain high levels of customer satisfaction and call quality
Qualifications
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High school diploma or equivalent
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Previous experience in a call center or customer service role preferred
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Excellent verbal communication and active listening skills
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Strong problem-solving abilities and attention to detail
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Ability to handle high call volumes with professionalism and patience
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Proficient in basic computer systems and CRM software
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Bilingual (English/Spanish) is a plus
Benefits
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Competitive hourly wage ($23–$28/hour)
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Full-time stable schedule (Monday to Friday, 8-hour shifts)
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Opportunities for career growth within a creative and innovative environment
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Ongoing training and development programs
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Supportive and collaborative team culture
Join Style Netbox and become part of a dynamic company where your voice helps shape the brand experience. Apply now and let your communication skills shine.