Job Description
Job Description
Customer Service Representative (CSR)
Location: Boulder, Colorado
Schedule: Part-Time, 8:00 AM – 12:00 PM
Compensation: $19-23 per hour (based on experience)
Job Summary:
Canyone Plumbing & Heating is seeking a professional, detail-oriented Customer Service Representative (CSR) to join our team! The CSR will work closely under the direction of our Dispatcher/Office Manager to support scheduling, customer communication, and office operations. The ideal candidate is organized, dependable, and passionate about delivering excellent customer service.
Responsibilities:
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Answer incoming phone calls and emails promptly and professionally, Phone and email etiquette is a requirement.
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Book service appointments based on dispatcher guidance and technician availability.
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Perform appointment confirmations and customer follow-ups.
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Accurately enter and update customer information in our system.
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Assist the Dispatcher/Office Manager with scheduling adjustments, reschedules, and customer updates.
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Resolve minor customer concerns or escalate issues to the Dispatcher/Office Manager when necessary.
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Complete light office tasks such as filing, data entry, and document preparation.
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Maintain a positive and courteous attitude with customers, technicians, and coworkers.
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Follow company policies and procedures and support office goals.
Skills and Requirements:
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Strong attention to detail and ability to follow direction carefully.
- Administrative, office, and/or call center experience.
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Excellent communication and telephone skills.
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Professional, positive attitude and willingness to be a team player.
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Basic computer literacy, including Microsoft Office (Word, Excel, Outlook).
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Ability to multi-task and work in a fast-paced environment.
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Prior customer service or administrative support experience required.
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Experience with HouseCall Pro & Grasshopper software is a plus but not required.
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Dispatch experience is a plus
- Ability to commute to our Boulder office.
Why Work with Us?
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Competitive hourly pay
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Friendly and supportive team environment
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Opportunity to grow your career within a respected plumbing company
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Hands-on training and mentorship
- Locally owned and operated
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