Job Description
Job DescriptionWe are looking for an experienced Project Operations Manager to oversee and optimize operational processes within a dynamic and fast-paced environment. This long-term contract position is based in Charlotte, North Carolina, and requires a proactive individual with strong organizational skills and the ability to manage complex projects effectively. The role offers the opportunity to lead initiatives related to risk management, offshore collaboration, and program implementation.
Responsibilities:
• Lead the establishment and management of new operational programs, ensuring efficient workflows and adherence to organizational goals.
• Develop and implement frameworks to enhance risk management practices, including audit reviews and carrier audits.
• Coordinate with offshore providers to ensure seamless integration and alignment of business processes.
• Drive the migration of offshore resources to Resource Pro, increasing penetration across business operations.
• Provide operational support to ensure IT accessibility and functionality for team members.
• Collaborate with stakeholders to manage multiple projects simultaneously, ensuring timely delivery and quality outcomes.
• Address operational challenges with innovative solutions, maintaining a focus on efficiency and effectiveness.
• Facilitate communication and alignment across teams to achieve project objectives and organizational targets.
• Monitor capacity management and operational risks, implementing strategies to mitigate potential issues.
• Maintain a strong presence in the office to foster collaboration and effective communication among team members.• Minimum of 10 years of experience in operations management or related fields.
• Proven ability to manage complex projects and implement operational frameworks.
• Strong aptitude for organization and problem-solving, with attention to detail.
• Experience in risk management and audits, with a focus on operational improvement.
• Familiarity with offshore collaboration and resource integration processes.
• Demonstrated capability to manage multiple projects simultaneously in a fast-paced environment.
• Excellent communication skills, both verbal and written, to effectively engage with stakeholders.
• Ability to work on-site in Charlotte, North Carolina, up to four days per week to ensure alignment and collaboration.