Job Description
Job Description
About Confidant Providers
Confidant Providers is a virtual behavioral health clinic and AI-powered care platform delivering rapid access to evidence-based treatment for mental health and substance use. We are deeply committed to ensuring that everyone in society has access to the highest-quality behavioral health care.
We believe the key to making this possible is eliminating administrative friction. That means reimagining every process behind the scenes — credentialing, billing, compliance, scheduling, and more — so patients get care faster, providers spend more time practicing at the top of their license, and systems scale with less waste.
That’s where you come in.
Work From Home
This is a primarily remote role, with occasional in-person collaboration at our Washington, DC office as needed.
Why This Role Matters
Confidant Providers is building a healthcare organization where AI and automation power the backbone of operations. As a Business Process AI Specialist, you will play a central role in mapping out the detailed workflows that keep behavioral healthcare running — and then helping to translate those workflows into automated systems.
This isn’t a role for someone who wants to simply maintain the status quo. It’s for someone early in their career, who’s hungry to grow fast, loves detail, and is excited to help design the future of healthcare administration through AI. You don’t need to be a programmer — though technical skills help — but you do need to be curious, relentless, and willing to put in the work to capture and improve processes side by side with domain experts.
What You’ll Do
Process Mapping & Documentation
-
Work with internal teams (clinical, operations, partnerships, compliance, finance) to deeply understand their workflows
-
Document every step of critical processes with extreme accuracy
-
Identify bottlenecks and opportunities for improvement
AI-Enabled Workflow Design
-
Partner with experts to define requirements for automation and AI support
-
Help configure, test, and refine AI-assisted workflows in tools and platforms
-
Ensure automations are accurate, reliable, and compliant in a healthcare context
Continuous Improvement
-
Track metrics that show how workflows are improving (speed, accuracy, error rates)
-
Suggest improvements and new use cases for AI in day-to-day operations
-
Contribute to building scalable, repeatable processes that support Confidant’s growth across states and payer networks
✅ Who You Are
-
Fascinated by AI and technology and eager to apply them in healthcare
-
Extremely detail-oriented, organized, and methodical
-
Hungry to work hard early in your career to reach the next plateau professionally
-
A proactive communicator who can collaborate across teams and with external partners
-
Comfortable learning and working in tools like Google Workspace, Airtable, Slack, and other workflow platforms
Bonus If You:
-
Have hands-on experience with healthcare workflows (credentialing, claims, compliance, scheduling, etc.)
-
Have tinkered with AI tools (ChatGPT, workflow automation platforms, etc.)
-
Have worked in telehealth, digital health, or another technology-driven organization
-
Have an interest in healthcare policy, value-based care, or health equity
What Success Looks Like
-
Complex workflows documented clearly and accurately
-
Automations implemented that reduce errors and manual work
-
Faster credentialing, billing, and compliance processes that improve provider and patient experience
-
Measurable improvements in efficiency, accuracy, and scalability
❤️ Why You’ll Love Working Here
-
Be part of a mission-driven team transforming mental health and addiction care
-
Work directly on the cutting edge of AI and process automation in healthcare
-
Grow fast in a role with visibility, ownership, and mentorship from experts
-
Remote-first with a supportive, fast-moving, low-ego culture
-
Help clinicians focus on what matters most — caring for patients
Compensation & Benefits
In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, equity opportunities, and recognition programs.
The salary for this role depends on several factors, including location, experience, and skills. We are committed to pay equity and providing equal opportunities to all applicants regardless of gender, race, or other protected characteristics.
Sound like a match? We’d love to hear from you.
Bring your hunger, precision, and curiosity—we’ll bring the mission, the tech, and the momentum.
Do you want me to pitch this role as more of a career-launching “technician” role (entry-level, hands-on, learn from experts) or as a “specialist/manager” role (slightly more ownership, design + implementation)? That framing will change how appealing it looks to different candidates.
Company DescriptionMeet Confidant, a revolutionary platform born out of a deep commitment to clinician well-being and exceptional patient outcomes. Pre-pandemic, we posed a bold question: what if the best behavioral health experience could truly be designed without the constraints of time and money? This vision compelled us to build a proprietary platform, crafted not to sell to clinics, but to empower the best providers focused on delivering quality outcomes.
Many clinicians were feeling misled, trapped in rigid structures and burdened with overwhelming administrative tasks that drained their passion for patient care. At Confidant, we recognized this and aimed to break the cycle of burnout that so many faced. We know from experience that when providers are bogged down by administrative stress and inadequate support, they struggle to focus on their true calling—helping patients thrive.
Through the years, we meticulously crafted a comprehensive solution that alleviates these pressures. Our fully managed platform effortlessly handles scheduling, billing, claims, and communication. Each provider is supported by dedicated clinical and administrative teams, with access to top-tier tools and six weeks of immersive training. We ensure that our providers can express their care without any distractions, allowing them to rediscover their passion and focus on delivering exceptional care.
From our founding, Confidant has grown organically to encompass 15,000 members, all without reliance on venture capital. We've prioritized quality over speed, establishing partnerships with leading payers under value-based contracts that have consistently shown outstanding results—ultimately rewarding our providers through quality bonuses.
Our clinical leadership brings profound insights gained from years of experience with national provider groups, along with seasoned technologists who understand the mechanics of health tech. This unique blend of expertise enables us to create data-driven solutions tailored specifically for modern behavioral health providers.
The success stories speak for themselves. The life-changing transformation of our providers is a testament to the impact of Confidant. No longer burdened by administrative chaos, they can focus on what matters—building strong relationships with their patients. One top therapy school graduate was on the verge of leaving the field until Confidant offered the clarity, support, and meaningful pathway they had been searching for.
At Confidant, we exist to be the reliable ally for providers seeking flexibility without the burden of running a practice alone. With our mission-driven approach, we're intensely committed to redefining the provider experience and ensuring that clinicians feel fully supported as they strive to deliver exceptional care. If you’re feeling overwhelmed, Confidant is the right choice for you. Join us and embrace a future where you can work freely, with fewer distractions, while making a profound impact on the lives of your patients.
Company Description
Meet Confidant, a revolutionary platform born out of a deep commitment to clinician well-being and exceptional patient outcomes. Pre-pandemic, we posed a bold question: what if the best behavioral health experience could truly be designed without the constraints of time and money? This vision compelled us to build a proprietary platform, crafted not to sell to clinics, but to empower the best providers focused on delivering quality outcomes.\r\n\r\nMany clinicians were feeling misled, trapped in rigid structures and burdened with overwhelming administrative tasks that drained their passion for patient care. At Confidant, we recognized this and aimed to break the cycle of burnout that so many faced. We know from experience that when providers are bogged down by administrative stress and inadequate support, they struggle to focus on their true calling—helping patients thrive.\r\n\r\nThrough the years, we meticulously crafted a comprehensive solution that alleviates these pressures. Our fully managed platform effortlessly handles scheduling, billing, claims, and communication. Each provider is supported by dedicated clinical and administrative teams, with access to top-tier tools and six weeks of immersive training. We ensure that our providers can express their care without any distractions, allowing them to rediscover their passion and focus on delivering exceptional care.\r\n\r\nFrom our founding, Confidant has grown organically to encompass 15,000 members, all without reliance on venture capital. We've prioritized quality over speed, establishing partnerships with leading payers under value-based contracts that have consistently shown outstanding results—ultimately rewarding our providers through quality bonuses.\r\n\r\nOur clinical leadership brings profound insights gained from years of experience with national provider groups, along with seasoned technologists who understand the mechanics of health tech. This unique blend of expertise enables us to create data-driven solutions tailored specifically for modern behavioral health providers.\r\n\r\nThe success stories speak for themselves. The life-changing transformation of our providers is a testament to the impact of Confidant. No longer burdened by administrative chaos, they can focus on what matters—building strong relationships with their patients. One top therapy school graduate was on the verge of leaving the field until Confidant offered the clarity, support, and meaningful pathway they had been searching for.\r\n\r\nAt Confidant, we exist to be the reliable ally for providers seeking flexibility without the burden of running a practice alone. With our mission-driven approach, we're intensely committed to redefining the provider experience and ensuring that clinicians feel fully supported as they strive to deliver exceptional care. If you’re feeling overwhelmed, Confidant is the right choice for you. Join us and embrace a future where you can work freely, with fewer distractions, while making a profound impact on the lives of your patients.