Job Description
Job Description
Precision Tools Service, Inc. a globally recognized leader in the automotive and machine tools industries has an immediate need for an Account Support Representative in our Battle Creek, Michigan office. Our motto, "Customer First", is how we approach our business. If you are self-motivated, dedicated, and can provide exceptional customer service this position is for you!
ABOUT THE COMPANY
Precision Tools Service, Inc. (PTS) operating in North America is a leader in the automotive and machine tool industry. PTS was established in 1988 and has grown to have twelve branches across the U.S. and one in Canada.
PTS is a subsidiary of Toyo Corporation, a Japan based distribution company that specializes in machine tools and precision measuring tools. They have been in business since 1955 suppling tools primarily to the Japanese automotive industry.
In 2017, PTS purchased an automation company operating now as PTS Automation, Inc. They provide products to fit our customers manufacturing needs such as panel components, robots, safety, electrical and pneumatic devices to name a few.
We are now a unique form of industrial distribution by offering Automation and Technical Support for all our North American offices. Our "Customer First" services provide manufacturing advantages to our customers and generate financial success for our customers and for ourselves.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Enter sales order accurately and in a timely manner
- Place purchase orders with vendors for non-stock and stock items
- Expedite and track order shipments
- Support sales staff to obtain quotes from vendors
- Review open orders reports on a weekly basis and expedite with vendors where appropriate
- Resolve problems for customers and return customer calls promptly
- Complete administrative tasks correctly and on time
- Communicate with outside sales staff regarding customer inquiries, quotes, and orders
- Stock management
- Marketing
- All other tasks as assigned
QUALIFICATIONS
- High School Diploma or GED
- 1 to 3 years of Inside Sales experience and preferably with an industrial distributor
- Knowledge of cutting tools, abrasives, pneumatics, maintenance, repair, and operating products is a plus
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office including Excel with aptitude to learn new computer applications
- Self-motivated and results oriented
- Willing and able to work independently and as part of a team
- Demonstrated ability to multi-task and prioritize work appropriately
- Demonstrated sense of urgency and decisiveness
- Ability to react well under the pressure of a fast-paced environment and follow through on commitments
WE OFFER
We provide a competitive hourly rate and bonus plans, including Quarterly Sales/GM and Semi-Annual performance bonuses, a competitive benefit package, paid time off, and paid holidays.