Job Description
Job DescriptionOperations Analyst
*Local Candidate ONLY, fully onsite position.
*Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
High-Level Project Overview:
- Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine the location of the problem.
- Prioritize all emergency work, outage, and non-outage work for first responders, and talk with customers to determine power issues they are having.
Top Required Skills
- Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
- Ability to work under pressure and make well-thought-out decisions
- Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
- Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
- MUST have prior dispatch skills (911 operations centers, utilities operations centers, etc.)
Soft Skill Requirements:
- Strong communication skills, both verbal and written
- Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
Required Years of Experience:
- Minimum of 3+ years of hands-on dispatch/operations center experience
Specific Companies/Industries Experience:
- Preference for prior utilities operations center experience or 911 operations center experience as an operations analyst
Education:
- Minimum High School Diploma/GED
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