Job Description
Job DescriptionDescription:
Position Purpose Section
The Receiving and Returns Specialist plays a critical role in managing the receiving and returns process for goods and merchandise within the finance team. This position requires strong attention to detail, organizational skills, and the ability to collaborate with internal and external stakeholders to ensure accurate record-keeping and timely processing of returns.
Essential Job Functions Section
Responsibilities
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.
- Receive incoming shipments of goods and merchandise, verifying quantities and quality.
- Record receipt of goods in the inventory management system and update inventory levels.
- Coordinate and process returns of merchandise, inspecting items and processing refunds or credits.
- Maintain accurate records of receiving and returns activities.
- Communicate with internal departments, suppliers, vendors, and customers to resolve issues.
- Assist with inventory management tasks, such as stock rotation and cycle counts.
- Identify opportunities to streamline and improve receiving and returns processes.
- Participate in cross-functional teams or projects focused on optimizing supply chain operations.
- Daily/ Weekly:
- Customer Service
- Respond to all store emails within 24 hours
- Forward emails to appropriate departments if unable to help
- Follow up on any pending store specialist issues
- Vouchering
- Review delivery summary to ensure all weekly deliveries have been vouchered
- Review incoming invoices to match against POS quantities and dollars
- Prepare mis-ship forms for significant discrepancies
- Review store audited mis-ships, correct items that are errors with OH change or voucher
- Complete accounting link prep to review for data entry errors
- Ensure all weekly and direct deliveries are received in a timely manner or researched if past their cancel date
- Inventory
- Monitor incoming inventory change requests. Make clarifications and adjustments as needed
- Complete adjustment memos submitted by stores, research any abnormal discrepancies with the store and solve any issues that arise. This includes:
- Daily OH Changes
- Weekly cycle counts
- Weekly zero scans
- Field min/max exceptions (including store discontinued product) and other inventory management questions from stores.
- Monitor store to store transfers, including in transit transfers
- Complete special corporate to store transfers
- Enter all customer returns, mfg defects and expired products in POS system
- Manage the inventory accuracy of assigned stores
- Ensure team’s tasks are completed by the deadline
- Manage the inventory accuracy of assigned stores
- Monitor teams stores inventory accuracy
- Review and report on team members inventory accuracy
- Daily reconciliation sheet
- Verify cash totals and make necessary corrections in the POS system
- Review reconciliation of coupons, gift cards and credit cards and correct any identified errors.
- Review and report on reconciliations by store
- Send mis-ships and RTV reports to appropriate vendors
- Monthly:
- Review COGS section of store financials for errors and work with team to correct
- Reconcile monthly inventory vendor statements
- Ensure team has reconciled their statements by the deadline
- Maintain organized accounting storage both physical and online
- Perform monthly 1:1 status meeting with individual team members
Requirements:
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- 2+ years of experience in receiving, returns, or inventory management roles.
- Proficiency in using inventory management systems and software.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of supply chain and logistics processes is a plus.
Physical Demands
- Must be able to work around pet hair and dander.
Nature of Supervision
- This position does not have any direct reports.
Work Environment
- This is a hybrid work environment with a minimum of 2 days a week in office.
- Operates in a standard office environment. The majority of job duties are performed while seated indoors with little or no exposure to hazards.
Program and Benefits Section
Full-time team members enjoy the following:
Programs and benefit eligibility will vary based on average hours worked and length of service.
- Medical, dental, and vision insurance
- Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
- $25K life insurance policy (employer paid)
- Short and Long-term disability (employer paid)
- Greatly discounted, employer-subsidized pet insurance=
- PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
- Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
- 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
- Employee Assistance Program/ 24X7 – completely confidential
- Generous discounts on goods and services
- Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
- Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs
$18.00-$21.60 per hour DOE/DOQ
Subject to change depending on State/City/County minimums.
IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.
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