Inside Sales/Relocation Specialist

Job Description

Job DescriptionJob Description:



We are seeking a highly motivated and experienced Inside sales/Relocation Specialist to join our team in Wilmington, NC. This position comes with the chance to earn commission in addition to your hourly rate. The ideal candidate will have a strong background in making estimates, referral marketing, and providing exceptional customer service. As a Relocation Specialist, you will be responsible for referral marketing, creating estimates, assisting clients in planning and executing their moves, and ensuring a smooth and efficient relocation process.

Key Responsibilities:

• Estimate Preparation:
  
  • Conduct thorough assessments of clients' relocation needs
  • Use the NC Tariff to provide accurate and detailed cost estimates for moving services based
  • Review and explain estimates to clients, addressing any questions or concerns.

• Referral Marketing:
  
  • Develop and implement referral marketing strategies to attract new clients.
  • Build and maintain relationships with real estate agents, corporate HR departments, storage facilities, assisting living homes, and property management
  • Track and analyze the effectiveness of referral marketing campaigns.

• Client Consultation:
  
  • Answer all inbound calls
  • Consult with clients to understand their specific relocation requirements and preferences.
  • Provide expert advice on packing, transportation, and storage options.
  • Assist clients in selecting appropriate services and packages.
  • Follow up with potential and existing customers to secure bookings

• Coordination and Planning:
  
  • Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer.
  • Ensure timely and efficient execution of all relocation activities.
  • Handle any issues or complications that arise during the relocation process.

• Documentation and Compliance:
  
  • Prepare and manage all necessary documentation for relocations.
  • Ensure compliance with company policies, North Carolina tariff regulations, and legal requirements.

• Customer Service:
  
  • Provide exceptional customer service throughout the entire relocation process.
  • Address client concerns and complaints promptly and effectively.
  • Follow up with clients post-relocation to ensure satisfaction and obtain feedback.

Qualifications:

• Proven experience as a Relocation Specialist or in a similar role.
• Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations
• Excellent referral marketing and networking skills.
• Outstanding communication and interpersonal abilities.
• Punctuality
• Detail-oriented with strong organizational and planning skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in relevant software and technology.

Preferred Skills:

• Experience in the moving or logistics industry.
• Knowledge of real estate and housing markets.
• Bilingual abilities are a plus.

How to Apply:



If you are a proactive and customer-focused professional looking to make a difference in the relocation industry, we encourage you to apply.